Mouse point shaking while using the Touch Pad

[VineeshBoss]

i got hp af006ax laptop.The issue is when i use the touch pad the curzer is starting to shake and vibrate.So the result is i can't even select the menue options.This problem rised at the time of purchase i thought its just a driver issue.

My OS is Windows 8.1,I am thinking this is a hardware issue,

pls help me friends 

Spoiler

[EmeraldAvenger]

Hi there @schase5, 

Welcome to the HP Support Community! I read your post and wanted to reach out to help you!

I understand that you are having an issue with the TouchPad on your HP Notebook - 15-af006ax. You had said the TouchPad mouse cursor shakes and it will not let you click on menu options. 

Have you tried to connect an external mouse and see if it happens also?

Have you tried to see if it happens in Safe Mode?

Have you done any Windows Updates?

Have you tried using the HP Support Assistant?

Have you tried to uninstall and reinstall the driver on your Notebook? If not, please follow the steps below.  

• Type in Search, "Device Manager", 
• Click On Device Manager,
• Expand Mice and other pointing devices,  
• Right Click on the TouchPad, 
• Click on Uninstall,
• Restart the Notebook twice, 
• Reinstall the TouchPad Adapter.

Have you tried to Update the TouchPad drivers manually? If not, please follow the steps below. 

• Type in Search, "Device Manager", 
• Click On Device Manager,
• Expand Mice and other pointing devices,  
• Right Click on the TouchPad, 
• Click on Update Driver Software, 
• Restart your Notebook. 

The best document I have for TouchPad issues is the Using and Troubleshooting the TouchPad or ClickPad document. 

Have you tried to test the Hardware to see if it passes the component testing? 

If not, please remove any and all USB devices. Disconnect all non-essential devices, as these could cause some issues, and run the Component Test on the Mouse. 

Did this reply resolve your issue or answer your question? If yes, then please share the good news! Let others know this reply was helpful by clicking the Accept as Solution button. You can also show your appreciation by clicking the Thumbs Up.

If you require further assistance, I would be more than happy to continue to help you. Please re-post with the results of the troubleshooting. 

Thanks! 

[VineeshBoss]

Come on man you are awesome.....I tried to update the Touch pad driver as you Said on The device manager and i got a message that driver is upto date.

and last i tried the first advice and after restart the Touch pad is working flowlessly man

thank u once again for your help.

[EmeraldAvenger]

Hey!

Thank you for the thumbs up! I am always happy to help. 🙂

That is great news! Now that you have a resolution, please let others know that which post was helpful by clicking the Accept as Solution button on that post! This will help others with the same TouchPad issue to find the solution quickly on the Community. 

Have a great week and thanks for joining in!