Must Press Spacebar or HP Splash Screen Hangs There Indefinitely

[Tiff_D]

Weirdest thing ever... A little background first. I had a VERY hard time getting this computer to do a recovery to factory settings. After about 11 attempts switching between disc set ordered from HP and the recovery discs I made from the computer it FINALLY finished. (All other attempts I got a message that said recovery failed and then had the option of three choices...something like "View Log" "Save Log' and "Retry") What I did that FINALLY let the recovery finish all the way was to press the spacebar on keyboard every time the HP splash screen came up. Then, the little white circles under the hp logo would start moving and it would go on to the next part of the software/driver installation. Now, however, every time I restart the computer I HAVE to press the spacebar once or it just hangs on the hp splash screen. I have done ALL windows updates and all driver updates via HP website. The only additional software I have installed is Mozilla Firefox. I have reset BIOS to factory defaults - Secure Boot back on since I had to disable it to install with discs. Little things like time & date are correct. I've run diagnostic on all hardware and it passes.

PLEASE HELP!!!! I have never encountered anything like this before and I am at a loss as to how to fix it!!!!!!!!!!

Thank-you for taking the time to respond!!!

[Sparkles1]

HI @Tiff_D,

Thank you for your query.

I grasp that you must press the spacebar whenever the HP splash screen appears to continue.

You have done all the Windows and HP updates but the difficulty remains.  You have also reset the bios back to factory.

What is the current version of your bios?

Have you ran the Windows troubleshooter?

If you start in Safe Mode does the difficulty remain?

HP PCs - Windows 8 Safe Mode

Would you please try this step.

Go to the command prompt and run as administrator

Type sfc /scannow and press enter

This will scan for corrupted files and try to repair them.

Once this completes please restart your notebook and run one more time.

If the issue remains  please try to determine the offending program uisng system configuration.

Using System Configuration (msconfig)

Please note the section on services.  I suggest you use the 50/50 method to narrow down the results.

Hide all microsoft services.

Disable 1/2 of the servies and try starting your notebook to see if the difficulty remains.

If it does go back and enable the first 50% and disable the other 50% ( remember to hide Microsoft services) and restart.

Continue in this manner to determine if a particular service  is causing the issue.

Next I would try a refresh your PC. This should reinstall the operating sytstem but not affect your personal files.

HP PCs - Refresh Your PC to Resolve Problems (Windows 😎.

You can contact HP support for assistance. They can remotely access your notebook to help find and fix the difficulty.

Please contact HP support at Contact HP Support

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If this resolved your difficulty, please notify people  by choosing solution provided.

Best of Luck!

[Tiff_D · Accepted solution]

Thank-you for your reply, but I have found a resolution. I discovered one of the "f" buttons on the top row of my keyboard wasn't working. Once I changed the keyboard to a new one everything worked as it should. No more hanging on the hp splash screen.