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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎11-14-2015 08:28 AM

HP Recommended
Product: Hp Notebook
Operating System: Microsoft Windows 10 (32-bit)
I started my computer I went through the steps. I had to restart it and when I did it said defaultuser0 and ask for a password I don't have. I can't go any further
5 REPLIES 5

‎11-14-2015 08:50 AM

HP Recommended

Hello,

 

Thank you for posting in the HP Support Forum.

 

- Please, clarify your full HP computer model.

 

- What do you mean by "brand new laptop" ?  Is it that you purchased your HP computer, started it, finished default Windows 10 installation and then defaultuser0 appears ?

 

- Or you installed Windows 10 on your own ?  If so, what build you used ?

 

 

Personally, I have never seen such an error but my research shows that reinstallation of Windows may be needed.

This error has happened when some older versions of Windows 10 was used and this was some sort of bug in Windows 10.

 

Please, answer the questions above to clarify the situation.

Thank You!

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*** HP employee *** I express personal opinion only *** Joined the Community in 2013

‎11-14-2015 08:59 AM

HP Recommended
I just bought my computer today it is an HP notebook model 15-ac147cl . I started it didn't get too fat before I had to restart it cause it wasn't doing anything. When it came back up it said defaultuser0 and ask for a password.

‎11-14-2015 09:03 AM - last edited on ‎04-25-2017 04:09 PM by Retired

HP Recommended

Please, boot from the recovery partitions and perform system recovery to restore to factory condition:

Instructions here >> https://support.hp.com/us-en/document/c05336119 (Link Updated 04/25/2017)

 

Try to use local account during setup

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013

‎06-09-2016 08:18 AM

HP Recommended

Me too did you find a fix ?

‎06-09-2016 08:25 AM

HP Recommended

I today bought a brand new HP desktop. set everyting up all working fine, mircrosoft office, dropbox, windows explorer etc. but when I downloaded icloud app and it asked me to restart I was taken back to the intitial start up screen.  Have turned on and off several times. The microsoft log in details don't respond (but do on another computer) and it will not go past the HP register screen. It seems frozen. Have tried different email addresses and user name in case it senses a double up but no good. Really very annoyed as this was a quick purchase as a back up to another computer that is being fixed and that will now be ready before I'm online with this new purchase.

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