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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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Hi, im having the same problem with touch pad freeze, not frequent but quite annoying. its a envy sleekbook 4-1009tu, product no B4P85PA. Thank you.

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Ji, my HP G62 nOTEBOOK PC does the same thing and can you help me my Product number is WQ843UA#ABA and my serial number is [edited by Moderator]and Thanks!

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My computer is a Windows 7Home Premium 64-bit Service Pack 1

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Hi, having the same problem with my notebook, the touchpad freezes and i have to wait between 1-2 min. 

My notebook is 15-d016es (model) and G0B41EA#ABE (product) runing Windows 8.1 on 64 bits, x64 processor. 

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i have the same problem in my new laptop hp notebook 2000 windows 8!!

its soo annoying!
please help
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Hi there,

 

I am having the same problem and would be grateful for any assistance.

 

My product number is C1Y93EA#ABU

Operating system is Windows 8 64-bit 

 

Thank you!

Shibeal 

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 HP Pavilion g6-2292sa  , is this the correct model of your laptop ?

do you have the latest touchpad's drivers on there ?

 

 

 

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Hi @Samantha86 ,

 

Thank you for visiting the HP Support Forums. I'm sorry to inform you that your post has needed some editing to remove personal information such as the Serial Number in your post. From our Rules of Participation:

Protect privacy - yours and others'. Don't share anything about yourself that you would not want to see on a road-side billboard. Don't post contact or other personal information-your own or anyone else's-or any content that you receive in one-to-one communications without the author's consent. For example, don’t post your computer’s serial # or contact information publicly, and do not allow someone you don’t know to remotely take control of your computer.

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Thank you
George

I work for HP
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Hi Harry, yes that's the name of the product. What is the latest touchpad's drivers? Thanks for replying!
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here is the latest upated drivers for your touchpad:

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-118377-1&cc=us&dlc=en&lc=en...

 

before you download and install it, check the version and the released date, then compare them with the pre-installed drivers on Device Manager. The newer wins !

http://windows.microsoft.com/en-us/windows/open-device-manager#1TC=windows-7

 

 

hope this helps

 

 

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