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04-01-2017 11:57 PM - last edited on 04-02-2017 09:24 AM by Omar-E
I have a ProBook 4430s running Windows 7 64-bit.
A year ago I made the mistake of upgrading to Windows 10. Prior to performing this upgrade I was able to access my 5G wifi connection.
After the upgrade I was no longer able to find this connection. I was only able to find the 2.4g band. I researched the issue and it seemed that I needed to find and install an upgraded wifi driver. After much more research and trying different drivers I was unable to accomplish my desired goal. I finally decided to bag Win10 and go back to Win7.
I reinstalled Win7 64-bit. However, I am still unable to find the 5G band. My next step seems to be to try to recover the laptop to factory settings and see if that fixes the issue.
However, I can't seem to find the factory reset.
Can anyone offer assistance on one of the two following options?
1. Running the factory reset program.
2. Alternatives on finding the right driver or method of turning the 5G wifi band back on.
[Personal Information Removed]
04-02-2017 12:44 AM - edited 04-02-2017 12:47 AM
Welcome to the HP Support forum. Thank you for posting.
This is a public forum visible for the entire world. The forum is full of users like you, volunteers like me and some HP employees. You do not communicate with HP Support officially here. Please, edit your comment to remove your personal email from your post to avoid issues with fake emails/spammers/etc.
If you want to return the PC to factory default condition and if you never created your own HP recovery media, you will have to use original HP recovery media.
In order to use the correct kit, it is very important to find your product number (PN) - here is how >> http://support.hp.com/us-en/document/c00033108
Write the PN down. After that, please, visit this 3rd party company's website >> http://www.computersurgeons.com/search.aspx?searchterm=4430s
and search for the correct recovery media based on your product number.
After you receive the media, you will need to boot from them (first one). Here are the full instructions >> http://hp.dezide.com/ts/start.jsp?guide=HPSystemRecovery.net&as=true§ion=ccweb&SFS=tdoc&language...
Follow the instructions.
Hope this helps. Let me know if you face difficulties.
*** I work for HP *** I express personal opinion only *** HP Expert - Volunteer since 2013
04-02-2017 06:28 AM
What model wireless network adapter does your notebook have?
If you don't know, go to the device manager, and click to expand the Network Adapters device manager category.
There you will find the name and model number of the wireless network adapter.
04-02-2017 04:33 PM
Thank you for your response.
I followed the instructions you provided. My product number is XU014UT. The Recovery kit that this took me to has this description.
Windows 7 Home Premium 64bit Recovery Kit LA705AV For HP/Compaq Model Number HP ProBook 4430s Notebook PC
The only problem is that when I ordered this machine from HP, I ordered it with the Windows 7 64 bit Professional OS. I know that this is what was delivered because when I downgraded from Windows 10 and I couldn't find the original OS on this machine, I purchased a copy of Windows 7 64 bit professional. I used the product key from the label which is underneath the battery and was able to register that version with Microsoft. In fact the label states that it is Windows 7 Pro OA.
So, what would you suggest I do now? The recovery kit that I found was the only one for a ProBook 4430s. I'm at a bit of a loss on how to proceed.
Thanks again for your time and assistance.
04-02-2017 06:51 PM - edited 04-02-2017 06:52 PM
You're very welcome, Doug.
The Qualcomm Atheros AR9285 802.1 b/g/n WiFi Adapter is a single band (2.4 GHz) wireless card only.
That's why it cant see the 5.0 GHz wireless band.
There isn't any driver that will fix that. It is a hardware limitation of the wireless chip.
I have attached the specs from Atheros on that model card below.