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10-04-2020 10:23 AM
@San271 Perhaps, you can try the rest of the steps from the same article, also, I'm afraid resetting windows is an option you may need to explore since the restore didn't provide any positive results, I suggest you backup all personal data on an external storage device before proceeding with that step.
If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.
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