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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-18-2017 03:29 PM

HP Recommended
Product: g72-b49wm
Operating System: Microsoft Windows 7 (64-bit)

I had to replace the hard drive on my laptop. I used the recovery disk to setup the new hard drive and reload windows/software ect. But now the recovery option does not work F11 during boot, or through windows going to start>hp>recovery manager

 

What am I doing wrong?

 

Thanks

 

Bill

4 REPLIES 4

‎04-18-2017 04:42 PM

HP Recommended
@billkater wrote:

I had to replace the hard drive on my laptop. I used the recovery disk to setup the new hard drive and reload windows/software ect.

Hi,

 

Where did you get the Recovery disk ? Because you used new HDD, your Recovery disk won't re-create this option.

 

Regards.

BH
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‎04-18-2017 04:46 PM

HP Recommended
It is the CD set that came with the laptop when it was new. 3 disk all together.

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‎04-19-2017 02:18 PM

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Anyone?
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‎04-19-2017 07:17 PM - edited ‎04-19-2017 07:18 PM

HP Recommended

I did look at: https://support.hp.com/us-en/drivers/selfservice/hp-g72-b00-notebook-pc-series/4247537/model/4308564

but did not find anything that could be useful to you, but you should take a look for yourself.

 

Within "Disk Management", do you see the "hidden" partition that contains the software?

 

Capture.JPG

 

 

But, since you have the media to reinstall Windows, do you need to dedicate the disk-space to a copy of the media?

 

 

 

 

 

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