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harpodamann
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New laptop charging but won't turn on

Chrome OS
Unpacked the unit set it up plugged it in lights show its charging(4hrs) now it won't turn on is it a lemon?
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HP Support Agent
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New laptop charging but won't turn on

Hi @harpodamann,

 

Welcome to HP Forums, this is a great place to get support, find answers and tips, Thank you for posting your query, I'll be more than glad to help you out 🙂

 

I understand you're experiencing issues starting up your Chromebook 14.

 

To provide you with an accurate solution, I'll need a few more details:

When you try to turn it on, do you hear the fan running? Or do you get any beeping noises/blinking lights? 

Have you performed any troubleshooting steps performed before posting this on HP forums?

 

In the meantime, let's try these steps suggested in the support document for HP Chromebooks - Chromebook Does Not Start (Chrome OS) - Click here

 

Please respond to this post with the result of your troubleshooting. I look forward to hearing from you. 

 

If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.

If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.

 

And I Hope you have a good day, Ahead.

 

Regards,

Jeet_Singh
I am an HP Employee

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