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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-22-2017 05:02 AM

HP Recommended
Product: Envy 15 as100
Operating System: Microsoft Windows 10 (64-bit)

Has anyone experienced the problem I have with the ordering process? I ordered a new laptop and within 24 hrs the status of the order changed to "it's on its way to our (DPD) Dunstable depot".  I also received a text to advise that it would be delivered the next day. That was almost a week ago and since then there has been nothing. I contacted HP Store two times and whilst the agents were sympathetic and helpful - no-one has got back to me with any update whatsoever. I am therefore left in complete limbo. I am not being treated like a customer and the service is appalling.

2 REPLIES 2

‎04-22-2017 05:19 AM

HP Recommended

I have escalated your issue to HP.

Someone from HP would contact you through PM. Since it is weekend, I'm not expecting anything until Monday or Tuesday.

‎04-22-2017 11:44 AM

HP Recommended

@WhiteHart38

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

I work on behalf of HP
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