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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎09-04-2013 05:53 AM

HP Recommended
I did the system restore in safe mode. When the restore was done and it was booting up I got a message saying it can't install the programs because the computer is in safe mode, hit ok to restart to leave safe mode. I just keep getting that message.

Think it's time for me to take it in. Hopefully they can get it to come on

‎09-04-2013 08:55 AM

HP Recommended

That is indeed strange.  Entering safe mode the way I provided should only remain in safe mode for that one instance instead of every time the system starts.  You should be able to undo the system restore.  Among the restore points listed should be one marked to undo the restore that was done. 

 

Sorry that it ended in a very unexpected way. 

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‎09-04-2013 07:44 PM

HP Recommended
It's ok, thanks for helping and trying. It's under warranty anyways so it doesn't cost anything to get it fixed. But they couldn't fix it at future shop had to send it to HP. So I guess I messed it up real good

‎09-05-2013 09:50 AM

HP Recommended
Sending the unit would fix the issue. I'm still puzzled as to why it would not leave safe mode after using the steps I provided. I guess that will have to remain a mystery.

Thanks for updating the community. 🙂
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