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08-13-2016 11:04 PM
I have the B&O edition HP Spectre x360. For some reason, only the left speaker is working - this is a huge bummer for me since the speakers was a selling point. I don't know when the right speaker stopped working. Several windows updates and a BIOS update has passed since I last determined that both speakers were functional, so there are unfortunately many confounding factors.
At the moment, I cannot determine whether it's a driver issue, a BIOS/mobo-related issue, or a purely hardware issue (i.e. it's dead). For now, I updated the driver and checked the L/R balance and the issue has not been resolved. I don't believe that it's a driver issue, since both speakers worked perfectly fine with the old driver just a few months ago. I suspect that the right speaker is actually dead, but I don't know how to verify that. It could also be the BIOS update since it's not impossible for BIOS updates to mess with audio, but I've never heard of a BIOS update knocking out just one speaker.
Please advise. Many thanks for your help!
08-16-2016 03:01 PM
I hope you enjoy your visit to the HP Support Forums. I understand you are having an issue with just one speaker not working. I would like to assist you today with resolving this issue.
Please post the full product number and operating system in use on your computer. See the following, if you need help with that information.
How Do I Find My Model Number or Product Number?
Is the Windows Version on My Computer 32-bit or 64-bit?
If you plug in a head set and it works with both sides, it is not the BIOS or the audio drivers.
Please get back to me with above information, so I can help you better.
08-16-2016 06:46 PM
That means it is a hardware issue.
Please use the following http://www.hp.com/contacthp and create a case for your issue and contact HP. If you live outside the US/Canada, please click the link below to get the contact information for your region.
05-02-2017 10:42 AM
Welcome to the HP Forums!
It is a great way to engage, post questions and find resolutions by working with specialists in the HP community.
I reviewed your post and I understand that the sound is not coming from one of the speakers.
I’d love to help!
In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.
- When was the last time the computer was working fine?
- Have you made any software or hardware changes on the computer?
- Have you performed any troubleshooting steps before posting?
Meanwhile, follow the steps in the below article to fix this issue.
Let me know how it goes and you have a good day ahead.
To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.
I am an HP Employee
01-09-2018 01:47 PM
Hi, I have the same issue on a HP certified refurbished Spectre x360 I just bought. Left speaker was DOA.
Hard reset makes it work perfectly but only for few minutes, then it turns off again. Considering this, I can only assume there is no hardware failure since the speaker works perfectly after a hard reset but there's something shutting down the left channel after few minutes.
No issues on headphones output.
Any ideas how I could permanently fix it?