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hsong01
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Only one speaker working on HP Spectre x360

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HP Spectre x360
Microsoft Windows 10 (64-bit)

I have the B&O edition HP Spectre x360. For some reason, only the left speaker is working - this is a huge bummer for me since the speakers was a selling point. I don't know when the right speaker stopped working. Several windows updates and a BIOS update has passed since I last determined that both speakers were functional, so there are unfortunately many confounding factors.

 

At the moment, I cannot determine whether it's a driver issue, a BIOS/mobo-related issue, or a purely hardware issue (i.e. it's dead). For now, I updated the driver and checked the L/R balance and the issue has not been resolved. I don't believe that it's a driver issue, since both speakers worked perfectly fine with the old driver just a few months ago. I suspect that the right speaker is actually dead, but I don't know how to verify that. It could also be the BIOS update since it's not impossible for BIOS updates to mess with audio, but I've never heard of a BIOS update knocking out just one speaker.

 

Please advise. Many thanks for your help!

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Tardis40
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Message 2 of 11
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Hi @hsong01,

I hope you enjoy your visit to the HP Support Forums. I understand you are having an issue with just one speaker not working. I would like to assist you today with resolving this issue.


Please post the full product number and operating system in use on your computer. See the following, if you need help with that information.
How Do I Find My Model Number or Product Number?
Is the Windows Version on My Computer 32-bit or 64-bit?

If you plug in a head set and it works with both sides, it is not the BIOS or the audio drivers.


Please get back to me with above information, so I can help you better.

 

Tardis40
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hsong01
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Product info: HP Spectre x360 13-4193dx

OS: Windows 10 Home 64-bit

 

And yes, both sides of a headset will work.

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Tardis40
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@hsong01,

 

That means it is a hardware issue.

 

Please use the following http://www.hp.com/contacthp and create a case for your issue and contact HP. If you live outside the US/Canada, please click the link below to get the contact information for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

Tardis40
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Techie-101
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hi,

 

I'm having the exact same problem, my spectre was only bought 5 days ago. How was this issue resolved after contacting HP?

 

regards,

 

 

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Techie-101
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hi, did HP solve your issue? having the same problem

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ckping
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Message 7 of 11
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Same problem here, on Windows and on Linux (dual boot), please tell me I don't have to bring-in my laptop 😞

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The_Fossette
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Message 8 of 11
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Hi @ckping

 

Welcome to the HP Forums!

 

It is a great way to engage, post questions and find resolutions by working with specialists in the HP community.

 

I reviewed your post and I understand that the sound is not coming from one of the speakers.

 

I’d love to help!

 

In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

 

  • When was the last time the computer was working fine?
  • Have you made any software or hardware changes on the computer?
  • Have you performed any troubleshooting steps before posting?

 

Meanwhile, follow the steps in the below article to fix this issue.

 

http://hp.care/2oFuQTA

 

Let me know how it goes and you have a good day ahead.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care!

 

Cheers!

The_Fossette
I am an HP Employee

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hsong01
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Update: a while after I posted this, the internal power adapter broke (sometime in November? December? I forget) so I had to send in the laptop for a mobo replacement. The mobo replacement did the trick, and it works now.

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Lomax
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Hi, I have the same issue on a HP certified refurbished Spectre x360 I just bought. Left speaker was DOA.  

 

Hard reset makes it work perfectly but only for few minutes, then it turns off again. Considering this, I can only assume there is no hardware failure since the speaker works perfectly after a hard reset but there's something shutting down the left channel after few minutes. 

 

No issues on headphones output.

 

Any ideas how I could permanently fix it? 

 

Thank you!

Catalin

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