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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-24-2017 05:28 AM

HP Recommended
Product: HP stream
Where to get an operating system for a HP stream 14
5 REPLIES 5

‎04-24-2017 05:33 AM

HP Recommended

Need exact model number but HP will very likely have a recovery thumb drive in stock for that model. 

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‎04-24-2017 05:38 AM

HP Recommended
14-ax027cl
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‎04-24-2017 05:43 AM

HP Recommended

That was originally a Windows 10 Home 64 bit machine so you do not even have to go to HP for a recovery disk. You can download Windows 10 direct from Microsoft at the Media Creation Tool website:

 

https://www.microsoft.com/en-us/software-download/windows10

 

You need another computer with an internet connection and an 8 gig thumb drive and allow the Microsoft app to make a recovery disk and you can use that on the Stream. Drivers will be available here: 

 

https://support.hp.com/us-en/drivers/selfservice/hp-stream-14-ax000-laptop-pc/12499221/model/1344332...

 

Just boot the Stream up with the finished usb recovery disk in the port and tap esc and F9 to boot from the usb stick and follow prompts. 

 

If this is "the Answer" please click "Accept as Solution" to help others find it. 

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‎04-24-2017 06:22 AM

HP Recommended

okay, since the initiator is asking such a question, i have serious doubts that he will be able to install the windows by himself. 

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‎04-24-2017 06:53 AM

HP Recommended

We try not to assume that. If the OP has trouble with it let him/her say so and we will try something else. The Solution is not always in the first post but you have to give some direction rather than just assume the OP is helpless. 

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