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02-24-2017 12:17 AM - last edited on 02-24-2017 07:48 AM by kevin-t
HP Notebook - 15-ay037ur (ENERGY STAR)
I upgraded the notebook:
1. I put new SSD instead of HDD.
2. I put the old HDD instead of optical drive via optibay.
After this the notebook is switching on very long time. It is OS Windows 10 64-bit. In some time (almost every time) I see error with HDD in OS Windows.
I tested the drives by PC Hardware Diagnostics Test and received next errors:
PC Hardware Diagnostics Test Failed:Test Name: HPAdvSysDiag_HardDriveFailure ID: QAP633-89V8HE-XD7X7F-613403 Product Number: P3T06EASerial Number: [Personal Information Removed] 2) PC Hardware Diagnostics Test Failed:Test Name: HPAdvSysDiag_HardDriveFailure ID: QAP633-89V8HE-XD7X7F-60KU03 Product Number: P3T06EASerial Number: [Personal Information Removed] Please help how to fix this problems.
Solved! Go to Solution.
02-24-2017 02:49 PM
Thanks for the post.
I understand that you are facing an issue with your computer. Don't worry, I will be glad to assist you.
Kudos to you for running a test on the hard drive.
Do you get the error with the original configuration?
Recommend you to connect the original HDD in the actual HDD slot and run a system test again.
If the test fails, please replace the HDD or contact our phone support for the service options available for your computer.
Refer to this HP Article for assistance.
Keep me posted.
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Disclaimer: HP Doesn't recommend any upgrade/downgrade of any hardware parts or software that is bundled with the product. It may affect the manufacturer's warranty and performance. You can change the configuration at your own risk.
I am an HP Employee
02-26-2017 07:50 AM
I reviewed the post. I have brought your issue to the attention of an appropriate team within HP.
They will likely request information from you in order to look up your case details or product serial number.
Please look for a private message from an identified HP contact.
Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
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