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edhusky
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Solved!

PC Hardware Diagnostics Test Failed

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HP Notebook - 15-ay037ur (ENER
Microsoft Windows 10 (64-bit)

HP Notebook - 15-ay037ur (ENERGY STAR)

 I upgraded the notebook:

1. I put new SSD instead of HDD.

2. I put the old HDD instead of optical drive via optibay.

 

After this the notebook is switching on very long time. It is OS Windows 10 64-bit. In some time (almost every time) I see error with HDD in OS Windows.

I tested the drives by PC Hardware Diagnostics Test and received next errors:

 

1)

  PC Hardware Diagnostics Test Failed:Test Name:  HPAdvSysDiag_HardDriveFailure ID:  QAP633-89V8HE-XD7X7F-613403  Product Number: P3T06EASerial Number: [Personal Information Removed] 2)  PC Hardware Diagnostics Test Failed:Test Name:  HPAdvSysDiag_HardDriveFailure ID:  QAP633-89V8HE-XD7X7F-60KU03  Product Number: P3T06EASerial Number: [Personal Information Removed] Please help how to fix this problems.

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Chimney_83
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Greetings @edhusky,

 

Thanks for the post. 

 

I understand that you are facing an issue with your computer. Don't worry, I will be glad to assist you. 

Kudos to you for running a test on the hard drive. 

Do you get the error with the original configuration?

 

Recommend you to connect the original HDD in the actual HDD slot and run a system test again. 

If the test fails, please replace the HDD or contact our phone support for the service options available for your computer. 

Refer to this HP Article for assistance.

 

Keep me posted. 

 

Please click ‘Accepted Solution’ on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the ‘Thumbs Up’ Icon below.

 

Disclaimer: HP Doesn't recommend any upgrade/downgrade of any hardware parts or software that is bundled with the product. It may affect the manufacturer's warranty and performance. You can change the configuration at your own risk.

Chimney_83
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edhusky
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I put the original HDD to actual slot and run test HP PC Hardware Diagnostics UEFI

Result:
Testing Drive: 1
SMART Check: FAILED
FAILURE ID: QAP633-89V8HR-XD7X7F-608103
PRODUCT ID: P3T06EA#ACB
Hard Drive 1
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edhusky
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So the problem didn't solved.
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DavidSMP
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Hi @edhusky,

 

I reviewed the post. I have brought your issue to the attention of an appropriate team within HP. 

They will likely request information from you in order to look up your case details or product serial number. 
Please look for a private message from an identified HP contact. 

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

Thank you for visiting the HP Support Forum.

 

DavidSMP
I am an HP Employee

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