PCI Express Root Port error

[evans89lfc]

i got the below error is anyone able to shed any light on it

A corrected hardware error has occurred.

Component: PCI Express Root Port

Error Source: Advanced Error Reporting (PCI Express)

Bus:Device:Function: 0x0:0x1C:0x5

Vendor ID:Device ID: 0x8086:0xA115

Class Code: 0x30400

The details view of this entry contains further information.

thanks

matthew

[Sparkles1]

Hi @evans89lfc,

Thank you for your query.

I understand that you are getting the error " A corrected hardware error has occurred."

Component PCI Express Root Port

Error Source : Advanced Error Reporting (PCI Express

 Bus Device Function: Ox:0:. 0x1c: 0x5

 Vendor ID Device ID 0x8086: 0xA115,

Class Code 0x30400.

The details view of this entry contains further information.

I suggest you run the  HP Support Assistant  to check for any HP updates, including a chipset driver.

Have you done all your Windows updates?

Here is a link to the  Windows Update Troubleshooter. Open the Windows update troubleshooter, as it may help find additional drivers. It should lead to a forced update of Windows updates that may not be automatically being applied that could help resolve this issue.

Please let me know the outcome.

Good Luck!

Thank you  for participating in the HP Forums! We want to help you as well as others who may experience a similar issue as yourself. Please consider marking the post that resolves your issue as   "Accept as Solution"   to help other community  members!

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[evans89lfc]

Hi
I have ran windows update, HP support assistant, and Intel driver update uitlity as of the 7/2/2016, they are all upto date

[Sparkles1]

Hi @evans89lfc,

Thank you for your reply.

After doing some further research I suggest trying this.  In Device Manager uninstall the driver.

Now when you update the driver, select "browse and choose the Windows generic driver.

Please let me know the results.

Good Luck!

[evans89lfc]

Which particular chipset driver am i uninstalling and using windows generic

[Sparkles1]

Hi @evans89lfc,

Thank you for your reply.

It is not the chipset driver you are changing.  If you open Device Manager is there a port that has an error on it?  If so that is the driver you are changing.  

If you did not click details, when the error occurs again. please click details when you get the error.Iit should list a product ID.  If you do a Google search with the product  ID, you should be able to determine which device it is.

Otherwise please provide the product ID and I will do  the research for you.

What is your exact model of Pavilion notebook?

How Do I Find My Model Number or Product Number?

Please keep me updated.

Good Luck!

[evans89lfc]

i have checked device manager, and there is no warning on any of the devices.

i have a HP pavilion gaming 15-ak011na laptop

[Sparkles1]

Hi @evans89lfc,

Thank you for the update and the additional information. 

When the error occurs again, please click on the details and provide me the information it lists.

Otherwise, I suggest you test for hardware failures to see if you can determine which one is causing an issue.

HP Notebook PCs - Testing for Hardware Failures (Windows 10, 😎.

Did you make any changes  to your system before this error occurred? 

Please keep me posted to your progress.

[evans89lfc]

Hi
I telephone HP support today they said run diagnostics, i run the full system check, and all passed have a photo of the results, can post up here on tuesday, saved the log infomation, unable to find out were that is saved though.
Thanks for your reply

[Sparkles1]

Hi @evans89lfc,

I am glad it has passed the diagnostics.  I believe you so there is no need to post the results for that.

If you check your event log you maybe able to locate the error and get the information.

Here is a link  How to Find Out Why Your Windows PC Crashed or Froze (from How-/to Geek) that may help you locate the required  information.

Good Luck!