PCI Express Root Port error

[evans89lfc]

@sparkles

yes, i have done a driver update via the device manager on the WIFI and the Intel chipset drivers, and they picked up nothing.

i will go on the website and download the driver

Intel Wireless LAN Driver

18.12.0.3 Rev.P 234.6 MB Feb 14, 2016

and then see were i get.

thanks

[Sparkles1]

Hi @evans89lfc,

Thank you for keeping me updated.  Please let me know if  the Intel driver changes anything.  I will wait for your reply. 

[evans89lfc]

@sparkles1

i have gone on to the HP website and installed the driver that i needed, no change at all.

are you aware that these were also released as well?

[SDF15]

Hello @evans89lfc,

Thank you for the quick reply!

Try performing the Microsoft Push-Button Reset, to reinstall the Operating System.  Please post back with the results.

Please let me know if this information helps you resolve the issue by marking this post as  "Accept as Solution" , this will help others easily find the information they may be looking for.  Also, clicking the Thumbs up below is a great way to say thanks!

Have a great day!

[evans89lfc]

@sparkles,

i dont think that this will make any diffrence at all, after researching the issue on the internet, people have done this with other operating system and had no affect, i am going to do the 4 Intel Chipset driver install and see were it goes from there.

will post the results

[evans89lfc]

The laptop is going back to HP for replacement parts

[evans89lfc]

the laptop has come back, exact same fault and now going back to HP for a 2nd repair