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Yorgos1
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Message 1 of 2
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Pad and keyboard problem

HP Recommended

Problem 1.

 

When the lapotop is plugged the pad is not working.

 

 

Problem 2.

 

When I switch to the Greek Language the tabs on the keyboard do not correspond to the correct symbols 

 

 

 

 

 

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DavidSMP
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Message 2 of 2
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Hi @Yorgos1,

 

 

Good Day.  A warm welcome to the HP community. I reviewed the post regarding issues with the touchpad and keyboard that does not correspond to the changed Greek language. I will be delighted to assist you here.

 

Splendid description, brilliant troubleshooting and great observations made before posting. Kudos to you for that. 🙂

For providing you with an accurate response I would require more information regarding this.

  • Did this happen after a software or windows update?
  • Did it occur after a power outage or surge? (the touchpad not working when the adapter is plugged in)
  • Please let me know the complete model# of the computer and the operating system used.
  • Please try to run hardware diagnostics on the touchpad and other components from this link: http://support.hp.com/in-en/document/c03467259 and please perform the UEFI component tests with the charger plugged in.
  • Run the tests on all the components. If the touchpad fails or any other component fails, it will give a failure code. Please make a note of it. The failed component needs to be replaced for which the computer needs to be serviced by contacting HP phone support.
  • Please check with an external mouse to see if that works with the adapter plugged in.
  • For checking the language settings on the keyboard and to troubleshoot incorrect characters that get displayed please check this link: https://support.hp.com/in-en/document/c01458194  for further assistance.
  • Here is a couple of links on how to configure the touchpad, use and troubleshoot touchpad related issues. It is information that you could find useful.

Link 1: HP Notebook PCs - Using and Configuring the ClickPad: https://support.hp.com/in-en/document/c01983909

 

Link 2: HP Notebook PCs - Using the TouchPad or ClickPad (Windows 10): https://support.hp.com/nz-en/document/c04648748 please perform the relevant steps to configure, use and troubleshoot the click pad.

 

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, please. Please note that I am not overloading you with a lot of troubleshooting steps.

Instead, just like you, I am eager to ensure that the problem gets resolved. So I am providing you with more resources and information at your disposal to deal with the situation better.

 

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a superb week ahead. 🙂

 

 

 

DavidSMP
I am an HP Employee

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