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maurakucera Honor Student
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Pairing iPhone 5s with HP Orbit

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Cannot pair HP Orbit on laptop with HP Orbit on iPhone 5s. They are on the same wifi and I have rebuted multiple times. What do I do?

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HP Support Agent
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Pairing iPhone 5s with HP Orbit

Hello, @maurakucera - Hope you are well :)
 

Thank you for becoming an HP Forum member. It is a great location to get help from the community, get suggestions and find what has worked for others!

 

Going through your post, I understand that you are having issues while using the HP Orbit to pair your iOS device. Do not worry, I found a wonderful document to help you fix the issue :)

 

Please follow the steps listed here: http://hp.care/2pugNjf

If the issue persists, please check the troubleshooting steps listed under the “FAQ” section.

 

Please let me know if this resolves the issue, or if you require further assistance!

Cheers :)


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DVortex
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maurakucera Honor Student
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Pairing iPhone 5s with HP Orbit

I have followed this document many times and has not worked. What should I do?

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HP Support Agent
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Pairing iPhone 5s with HP Orbit

Hello, @maurakucera

 

To isolate the issue further, I'd like to know the following details:

 

1) What is the error message that you are getting while trying to pair? Are you getting the pair pop-up on your PC screen once you initiate the pairing from the iOS device?

2) Try and use a different device to pair. Install the HP orbit app in a different iOS or Android device and then try to pair and check. This will help us isolate the issue further.

 

Also, try disabling the firewall on your PC.

  • If the problem still persists, a third-party software firewall application installed on your computer might be blocking Orbit from communicating between your devices. The process for configuring software firewalls varies from product to product.

    Search the help information provided with your software firewall application for instructions to create a firewall exception rule.

  • Create a firewall exception to allow incoming TCP traffic on ports 9955 and 13148.

 

Let me know how that goes!

Good luck :)

 

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

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DVortex
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