Pavilion G6: Windows 10 BSOD Error

[xxuser16xx]

Bump.

[bjf2000]

I've been searching high and low for more info on this, and it seems that it's pretty consistent that 8.1 throws the same error (I now you mentioned a different error, though it's unclear if that's 8 or 8.1--either way, it's probably related) on machines that show this problem.

The hardware isn't so old that it should have a problem with an OS first released in 2009, but I fear it's something like a BIOS incompatibility.

At least it's not a Win10 problem exactly, more a continuation of an old problem.

Is yours an AMD-based system, too, btw?

[dlo888]

after upgraded from Win7 to 10, get "Critical_Process_Died" each time wake up from sleep mode.  Unable to find a fix for it so far.  Instead of going back to Win7, temporary disable "SLEEP" and hope for the best, there will be a patch from AMD, HP or MS soon :--(

[jasond767]

I have the same exact problem on my g6-1d21dx, and it happens on either windows 8, 8.1, 10, everytime I wake up my laptop from sleep mode I got this BSOD error:

"Your PC ran into a problem and needs to restart. We're collecting some error info, and then we'll restart for you.

If you'd like to know more, you can search online later for this error: CRITICAL PROCESS DIED"

I was thinking about UEFI BIOS Compatibility problem I don't know, but right now I'm using windows 7 until someone fix these problems.

My system info:

HP Pavilion g6-1d21dx

Factory OS: Windows 7 SP1

AMD A6-3420M APU With Radeon HD 6520G graphics

[bjf2000]

I think the real mystery is why there isn't a great repository of knowledge on this forum about a problem that would have surfaced in the last decade. How is that possible?

OK, maybe it was only an update to 8.0 and later 8.1 that triggered the problem, but even then, we should still be talking years.

[bjf2000]

I came across a thread that connected this to the disk driver, which is quite interesting (don't try to use the driver mentioned in that thread since it pertains to Intel-based chipsets).

I don't have access to my G6 right now, but I notice from an Aida64 report that it's using the Standard Dual Channel PCI IDE Controller, which I think means that AHCI is force-disabled in the BIOS (the setting doesn't exist there). Some G6's have it forced on, in which case you should have Standard SATA AHCI Controller.

Which do you have?

Either way, what happens if you right-click that item in Device Manager and use Update Driver Software (and then Browse, followed by Let Me Pick) to change it to AMD SATA Controller, which is what it used to be in Win7?

You should reboot before re-testing.

[Captainweasel]

Same here-I use an Hp g6 1d60us (its got an amd chipset) and ever since upgrading to windows 10, my pc simply cannot resume from hiberation, sleep or even a shutdown without a Bsod! I never experienced this with Windows 7, and would have frankly gone back to it; had they  kept me from doing so!

I've lost count of the valuable data lost on my attempts to put the pc into hibernation...only for it to bsod on resuming! Its pretty sad none of those who can actually change something seem to care.

[bjf2000]

You didn't mean to say shutdown, I hope, since that wouldn't make any sense. Shutdown=off, and if you BSOD from an off state you have another problem (and wouldn't be able to use the machine at all).

Disabling sleep/hibernation is the way to go for now.

To follow up on a previous post, changing to the AMD Sata Controller made no difference, unfortunately. I forgot to try the AHCI driver, but I will (there is no AHCI setting in the BIOS, but it must be forced on according to some Registry indicators that I saw).

[Captainweasel]

I very much meant the shut down part: I hear its due to the quick start up feature somewhere in Windows 10-that allows some data to be stored on the memory or something during shutdown (not an expert:smileyfrustrated:). As at now, the only way to turn on my pc without a bsod/crash somewhere along the line is through a restart. (The quick start up does not work during restart)

I have also checked my driver; it already has AMD's sata controller in place, plus an ata 0 and 1 channel (no idea on what that means!) My Bios (F48 or so) has no changeable settings either.

PS: I've since turned of the quick start settings-so no bsod on startup anymore. I think I should quickly add startup is terribly slow:whether quick start is on or off

[WAWood]

The "quick start" feature is known as Fast Startup and it was actually introduced with Windows 8.

While it's designed to put the machine into hibernation by default, thereby speeding up the time needed for a restart, in some cases, it has been implicated in startup problems, slow performance, and black screens on boot.

Unless you are running a really old processor, the time saved by using Fast Startup is not worth the grief -- thus, I would recommend disabling it:

There are two ways to disable FastStartup; (1) through the Control Panel, and (2) through an elevated command prompt.

Control Panel - Open Control Panel --> Power Options.
Select "Choose what the power buttons do"
Select "Change settings that are currently unavailable"
At the bottom of the Window, under Shutdown settings, uncheck the box regarding fast startup

Elevated command prompt - run the following command:
REG ADD "HKLM\SYSTEM\CurrentControlSet\Control\Session Manager\Power" /V  HiberbootEnabled /T REG_dWORD /D 0 /F

In both cases, reboot Windows.

NOW, FastStartup is disabled.