Pavilion dv6 Fingerprint reader stopped working

[m2khan]

hard reset didn't work on pavilion dv6 1319tx running on windows 8 32 bit. FingerPrint Reader worked for me on the pre installed windows 7 32bit OS on this laptop but after i upgraded the pre installed OS to Windows 8 Pro, the fingerprint reader is totally dead.. Please help..

[npw05001]

Hello m2khan,

I see that you are having problems with the fingerprint reader on your HP computer. I have a couple of suggestions that may help with this issue.

Here is a link to some troubleshooting steps that may help with this problem. Follow the steps in the link and let me know what happens.

If that does not help I would suggest trying to install the Windows 7 drivers for the fingerprint reader using the steps in this link.

[assaf2003]

i woud like to use printfinger because i lost it

[swetlioo]

Hi there, I just bought HP pavilion dv6t-7000 Quad Edition and the fingerprint reader doesn`t work! Can anyone help me please? I reinstall the drivers, Install DigitallPersona but still not work. What to do? It`s my first time i start the laptop, I have it from one day, but I cannot fix it. If somebody can help or tell me with hoo to talk can write here or [Personal Information Removed]. Thank you!

[stephenalec]

HI, I have a HP pavillion dv6z -7000 and I always use my fingerprint sensor but suddenly it just stopped, and it doesn't even blink, before it blinks. I tried to install the validity sensors but when I installed it, my computer said that I have the newest version, and still not wokring. anyone can help? it really bugs me when somethings wrong with my computer and I use the sensor a lot. 

THANKS! 

[AttackofZaq]

Hello stephenalec.

You should try removing the driver and resetting the computer.  Try the following.

1. Go to your Device Manager and expand the "Biometric" section.
2. Right cilck on your fingerprint reader and select Uninstall.
3. Once the device is uninstalled shut down your computer.
4. Remove the battery and AC power.
5. Press and hold the power button for 10-15 seconds three times.
6. Replace the battery and AC power.
7. Power on the notebook and allow Windows to reinstall the driver.
8. Post the result.

Have a great weekend!  I'll keep an eye out for the results.

[stephenalec]

To : AttackofZaq

I did all of your instructions, and the laptop had a pop up window that the sensor is now installed. but apparently, the sensor still does not work and there is no light poping like it usually does. when I checked in the control panel - biometric device. it says that "windows did not find any biometric devices on this computer. you might need to attach your device or install device drivers." what does this mean?

also thank you for replying.

[bitol]

my laptop fingerprint not working , so how can i open my laptop place halp me as soon as you can

[AttackofZaq]

Hello bitol.

What is the product number for your notebook?  This document can show you where it is located.  I can use this information to give you instructions on how to disassemble the notebook.

Have a wonderful day.

[jainilparekh]

Thanks AttackofZaq! Your solution worked for me.