Pavilion dv6- Will system restore re-install win 10 or the original install of Win 7?

[Rob-H-666]

I had problems with the screen  on this machine recently resulting in it having to be crash stopped a number of times. The screen has now been fixed but it takes ages to load up and once it has it just hangs. I can get into the BIOS etc using the escape key and have managed to do a backup of the important stuff but if I now do a restore to factory settings will this result in a restore to Win 10, which I upgraded to last year under the free offer, or will it restore to the original win 7 operating system?

[DavidPK]

Hi,

A restore to Factory Settings would reinstall the original operating system - ie Windows 7.

However, as long as the existing installation of Windows 10 is activated, you can just perform a clean installation of Windows 10 as detailed in the guide on the following link.  Note: At the activation screen, select 'I don't have a Product key' - Windows will activate automatically once the installation has completed.

http://www.howtogeek.com/224342/how-to-clean-install-windows-10/

Regards,

DP-K

[Rob-H-666]

Thank you David,

I dont know if I can do this as I think I will need to be in windons with a browser open to access the link and its not responding most of the time when I try going in to win 10. Can I access this through the HP recovery section do you know?

Cheers,

Rob

[Rob-H-666]

Thank you David,

I dont know if I can do this as I think I will need to be in windons with a browser open to access the link and its not responding most of the time when I try going in to win 10. Unless you are suggesting I reload Win 7 then use the link to reinstall Win 10

or can I access this through the HP recovery section do you know?

Cheers,

Rob

[DavidPK]

Hi Rob,

If possible, it would be best to use another PC to create the Windows 10 installation media and then use this to reinstall 10 on your notebook - theres a guide on how to create installation media for another computer ( and the tool ) on the following link.

https://www.microsoft.com/en-gb/software-download/windows10

The main reason I'm suggesting this approach is because the Recovery Options present on the hard drive ( ie Factory Reset to Windows 7 ) often fail to work correctly if the machine has already been upgraded to Win 10 ( Note: If you're intending to use your Recovery Media - dvd discs or flash drive - this method will still work fine for reinstalling Win 7 ).

Regards,

DP-K

[Rob-H-666]

Thank you again David I did think there could be issues with loading the WIN 7 recovery.

The problem I have is my other PC is runing Vista and when I attempt to get to the location for the download it tells me I cannot access this on the machine I am using. Apparently I also need a 3 gb flash drive for this and I only have a HDD with this sort of capacity and that contains my backup, which I dont want to compromise.

I will have to ask a friend if they are able to do this for me but thanks for your  continued help you have pointed me in the best direction.

Cheers,

Rob H