Pavilion dv6 won't start up-- black screen

[Gemini02]

Hi D4vie

I understand you Pavilion dv6 will power on with the battery but not when the power cable is connected.

Here is a url for testing the AC Power Adapter. It is for a dv6 but there are several models but the steps would be the same.

http://support.hp.com/us-en/document/c00363266

Please provide the following information so I can assist you better.

What is the full name of your computer?

What happens when the laptop is on from the battery and then you connect the power cable to it?

Is the computer in a docking station?

[D4vie]

I just see Pavilion dv6 ,its a windows 7 with beats audio, i have to start it up on battery but when i put the power cable on, a pop up asks to change graphic processor and if I do the screen goes blank and does not come back on.

Hope this helps.

Thanks David

[Gemini02]

Hi D4vie

Here is a guide to finding product number for computer.
http://h10025.www1.hp.com/ewfrf/wc/findModel?cc=us&dlc=en&lc=en&product=&submit=

Please provide the full model name so I can assist you better.

Sounds like there might be a  issue with the graphics driver or card. This url explains what the Graphics processing unit is.

http://en.wikipedia.org/wiki/Graphics_processing_unit

This is a url how to get to the device manager and check for conflicts.
http://www.computerhope.com/issues/ch000833.htm
Then click the link below Identifying problems in the Windows Device Manager.

Here is a url for identify device conflicts.
http://www.computerhope.com/issues/ch001212.htm

Check the details of driver in device manager,
right click, properties, details.
http://www.devicedriverfinder.com/blog/device-drivers/how-to-check-the-hardware-id-for-a-windows-dev...

Update driver by right clicking driver and select update.

If you need more assistance just let me know.

[girltechsc]

I have the same problem.  Blinking Caps lock light, no video, Wireless light stays on, and there is a red light by the usb port next to the power port.  External monitor gets no video.  I have reseated the memory, tested each stick in each slot, both alone and together.  Reseated the hard drive and power to system board.  Any hope for this one? 

[Mrstenter]

Hi Girtechsc,

I understand you are getting Blinking Caps Lock button on your Pavilion Dv6.

If you follow this document it will help point you in the right direction.

Make sure you remove any USB devices during the procedure.

https://support.hp.com/us-en/document/c05336130 (Link Updated 04/26/2017)

Hope it helps.

Thanks

[D4vie]

Sorry dont know exactly what I did but just pressed the F4 key and put to computer only and (fingers crossed) seems to have sorted it.

David

[Mrstenter]

Hi D4vie,

That is awesome! Glad all is well.

Let me know if I can be of further assistance.

Have a good week.

Thanks

[MikeHaftel]

My Pavilion suddenly hangs up at startup. When starting, it first goes to the screen that gives a choice between loading repair files or starting Windows (7) normally. If you take load repair files, the files supposedly load and the Windows 7 startup screen is shown with 4 colored dots merging into the Windows symbol and the "Windows Starting" message is displayed. The Windows symbol glows with the 4 colors, but there is no progress -- it is frozen.

Taking the "Start Windows Normally," brings up the same "Windows Starting" screen but no repair files are loaded.

The system is again frozen.

I received the HP Disk Repair CDs (3 disks and one driver repair disk) and they get me to the "Windows Startup" screen and then it freezes like all other attempts at starting.

HP techs were completely baffeled after I called them.

Any ideas on how to start the frozen, 14 month-old notebook?

[Mrstenter]

This document includes the steps for finding, downloading, and installing updates to BIOS. This should resolve the freezing on Windows logo, also make sure nothing is plugged into the device when trying to boot like external hard drives iPods or music devices.

http://h10010.www1.hp.com/ewfrf/wc/document?docname=c00042629&lc=en&cc=us&dlc=en&product=1132551

Let me know how this goes.

Thanks

[kes3]

Hello,

I have the same problem - my HP Pavilion dv6 - 3110sa doesn't start. When presing on button, looks as it starts, but screen stays black, there is constant wireless light on and Capslock light flashes once each 3-4seconds interwals. 

Have tried to switch it on without battery and etc - no succes. 

Please help, - I need access my documents on it!