Pink and Green Horizontal line on my screen HP 15 touch smart

[Sldvrojie]

Hi,

I'm having this problem a few months ago Aug. 2015 A pink with a combination of green horizontal line appear in the middle of my screen with-in a few days later the line moved to taskbar line i said to my self "yeah I can work with that " then just a few day ago the lines moved an inch higher in my screen and there are now 3 horizontal lines any suggestions and can you tell me how can this happen?... and ohh.. the screen below the line is like flikering? i dont know if thats the word line moving fast doward .....this are the images 2 from Aug 2 from Nov.

This is my system:

HP 15 Touchsmart Notebook PC

OS: Windows 8.1 with Bing  64Bit

Serial number: [Personal Information Removed]

Product number: J8A22UA#ABA

I just got this laptop on June

[SDJL · Accepted solution]

Hi @Sldvrojie,

Welcome to the HP Forums! To help you get the most out of the HP Forums, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.

Thank you for posting. I have read your post, and I understand that you got several horizontal lines on the display of your laptop. I wanted to help with that.

Below is a document you can use for troubleshooting:

HP Notebook PCs - Troubleshooting a Notebook LCD Panel Issue 

Let me know if you need further assistance.

To say thank you, click on the "thumb up". Accept the post as solution, if you problem solved, so other people have the same issue can see it.

Regards,

[Sldvrojie]

It says: The following conditions indicate a problem with the display or other notebook hardware. There are no adjustments or corrective actions for the conditions in this section. CONTACT HP FOR ASSISTANCE

[SDJL]

Hi @Sldvrojie,

Please use the following link http://www.hp.com/contacthp to create a case for your issue, and contact HP.
If you live outside the US/Canada, please click the link
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html to get the contact information for your region.

[Sldvrojie]

Thank You for the contact information....

I already did that on august I ask them where and how much is the replacement screen and they said they Text the me the information if they have cause they said they have to inquire I havent yet recieve the info..

I lived in Philippines so.....

Can i ask where i can buy replacement screen and how much does it cost?

[SDJL]

Hi @Sldvrojie,

Here is a link of HP Parts store. You can check the replacement screen there.