Problem connecting my PC with Smart TV Grundig via WIFI

[FIsnik34]

Hi there. I need help please.

I am connecting my HP Envy to my Smart TV Grundig (Smart Interactive 3.0) but as soon as they connect, my laptop screen goes black and I can only hear the audio on the Smart TV but no picture whatsoever. I tried to connect my other laptop ASUS and it works perfectly well both audio and video, but I am wondering why this does not work with my HP Envy?
Thanks in advance

[SDF15]

Hello @FIsnik34,

Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.

I read your post about the display issue, and wanted to assist you!  I understand that you are trying to connect the notebook to an external monitor, without success.

To start, can you provide me with the Product Number of the notebook?  Here is a link you can use that will help you find your Model and Product Number for your: 

HP Customer Support - Products

In the meantime, have you tried updating the Graphics, BIOS, and Chipset drivers?

Please let me know if this information helps you resolve the issue by marking this post as "Accept as Solution", this will help others easily find the information they may be looking for.  Also, clicking the Thumbs up below is a great way to say thanks!

Have a great day!

[FIsnik34]

Thanks a lot for your time.

Here are my laptop data:

Model: HP ENVY TS 15 Notebook PC

Model number: E7Z36UAR#ABA

[SDF15]

Hello @FIsnik34,

Thank you for the information!

You should be able to find drivers for your product here: 

Drivers - HP ENVY TouchSmart 15-j052nr Notebook PC (ENERGY STAR)

Regards!

[FIsnik34]

Thanks again for your prompt response.

Should I download and install these drivers?  Doesnt my Laptop already have them?

Please tell me what to do.

Many thanks.

[SDF15]

Hello @FIsnik34,

The notebook should have some drivers already.  However, it is possible that your display drivers need to be updated, to work properly with the external monitor.  Just click on the link provided in my previous post, and click the categories that say Graphics, BIOS, and Chipset, and update those drivers.  If you need further assistance, you can review this document: Downloading or Updating Software and Drivers for HP Computers

As a side note, have you tried connecting any other external monitor to the notebook?

Regards!

[FIsnik34]

Hey there. Once more thanks for your efforts. 

I downloaded  all those drivers, but still the same problem remains.

I hate to say this but three times cheaper ASUS is proving to be much better than my expensive HP notebook.

it has to be a trick here with my laptop.

Anyways, sorry to lose your time sir.

Many thanks.

[SDF15]

Hello @FIsnik34,

Hey, it is no problem to me.  I am always happy to help.  I just want to help you with your issue.  If or when you get the chance, try connecting the notebook to a different external monitor.  That way, you can narrow down if there is a compatibility issue with the notebook and the Smart TV.  Or, if there is an issue with the notebook connecting to any external monitor.

Regards!