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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎08-13-2011 10:18 PM - edited ‎10-23-2011 10:46 AM

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@ Snooker and everyone else.

 

 Here are the youtube videos, I started a new thread in Hardware, this one is getting too long.

 

 http://h30434.www3.hp.com/t5/Notebook-Hardware/dv8-and-HDX-Series-OSD-Pop-Up-Solution/m-p/816295#M51...

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‎08-26-2011 12:03 PM

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After updating the software, and being initially optimistic, I can report  that the patch update is a failure.  Whoever at HP thought this would work is, well, just plain wrong. The problem is worse than ever.

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‎08-27-2011 11:14 AM

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hi guys, i found this:

 

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-96360-1&cc=us&dlc=en&lc=en&...

 

it's an update for the Quick Launch Buttons Firmware and it says:

" - Fixes an intermittent issue where the capacitive touch button for the wireless LAN inadvertently activates. - Fixes an intermittent issue where the capacitive bass/treble scroll zone inadvertently adjusts. "

 

i installed it just now and i will try it for a couple of days to see if it will fix the problem. btw i haven't opened the laptop and done the done the modification, so i'm running on stock laptop :P.

 

i will post back about the results.

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‎08-27-2011 08:19 PM

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This is the software patch  that did not work on my computer.

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‎08-27-2011 08:24 PM

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See this thread :

 

 http://h30434.www3.hp.com/t5/Notebook-Hardware/dv8-and-HDX-Series-OSD-Pop-Up-Solution/td-p/816295

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‎08-27-2011 08:43 PM

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This seems to be the only solution proven to work

 

http://h30434.www3.hp.com/t5/Notebook-Hardware/dv8-and-HDX-Series-OSD-Pop-Up-Solution/td-p/816295

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‎09-22-2011 10:56 AM

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The software patch did not work on my DV8 either.

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‎09-28-2011 10:09 AM - edited ‎09-28-2011 10:10 AM

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@berkley84 wrote:

I started this post, I sent mine back a few months ago and have had no problems since.  I'm still bracing myself for the problem to occur again and rarely touch my treble/bass control, but as of yet, no problems.  I will keep you updated.


Hi there - thanks for your posts on this issue. Did the WiFi problem ever come back? By any chance have you opened up the computer to see if HP installed a fix similar to what is described in HaggisCat's videos? pls ref  http://t.co/rEC6M43K  THANKS!!

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‎09-28-2011 11:38 AM

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Well, after I sent my computer back I went for about a half a year without having the problem, then around May it started happening again.  I sent it back one more time and it came back fixed once again.  Then just at the end of August the treble/bass bar popped up and the internet started toggling uncontrollably.  My computer is no longer under warranty so I was getting ready to open it up and try HaggisCat's fix, but then, magically, the problem seems to be gone once again. 

 

I have not opened the computer yet, so I don't know if that's what HP did, but I think it's safe to say that they didn't.  I'm sure that the problem is going to happen again on my laptop, I just don't have the time to fix it right now, and it has been almost a month since the issue occurred.

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‎09-28-2011 04:48 PM

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Thanks for the reply,

 

But when they 'fix' it under the warranty and the fix does not work, surely they are obliged to honor original warranty claim that you made? Have you asked them?

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