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‎11-23-2014 06:55 AM - edited ‎11-23-2014 06:58 AM

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Hello everyone.

 

Today I noticed that hotkeys Fn+ F8 (mic on/off) and F9/F10 (brightness) don't work. Few days ago I've updated BIOS and software to lastest by HP Softpaq Download Manager. I don't know if it's caused this problem, but it's possible.

 

Today I reintsalled HP Hotkey Support, but nothing changed.

 

System : Windows 8.1

 

Have you got any idea how to reclaim functionality of this hotkeys?

 

//EDIT: Arrow up and down sometimes work as page up/down...

13 REPLIES 13

‎11-23-2014 07:40 AM

HP Recommended

Enter the BIOS and check to make sure that actionkeys mode is enabled.

 

If it is not enabled, you have to  use the Fn key to make the F1-F12 keys work.


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‎11-23-2014 07:55 AM

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As I write in topic: I use Fn+ F* to use hotkeys. Changing volume (Fn + F6/F7) is working, Fn + F3 also. Problems are with F8-F10. Keys are working if i use them normally, so they are not broken. I tried to turn on actionkeys mode enabled, but it's not working either.

‎11-24-2014 12:52 AM

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Have you or somene else with access to the notebook inadvertently spilled something on the keyboard? 

 

 A sticky substance like sugared tea, coffe or soft drink will cause this sort of thing to happen.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



‎12-02-2014 08:09 AM

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I'm sure that noone spilled sth on my keyboard. And I'm sure that it's problem with software. F9 and F10 works normally, Fn+ F9 and F10 don't work.

‎04-16-2015 11:22 AM

HP Recommended

Hey, I have the same problem, did you get any real sollution ?

‎05-05-2015 06:46 AM

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@starhel wrote:

Hello everyone.

 

Today I noticed that hotkeys Fn+ F8 (mic on/off) and F9/F10 (brightness) don't work. Few days ago I've updated BIOS and software to lastest by HP Softpaq Download Manager. I don't know if it's caused this problem, but it's possible.

 

Today I reintsalled HP Hotkey Support, but nothing changed.

 

System : Windows 8.1

 

Have you got any idea how to reclaim functionality of this hotkeys?

 

//EDIT: Arrow up and down sometimes work as page up/down...

 

‎07-16-2015 03:26 PM - edited ‎07-16-2015 03:27 PM

HP Recommended

I have the same problem as well. 

 

I turned the mic off when it worked before. 

Now i need the mic but i cannot turn it on again. 

 

i reinstalled the hotkey support program and tried everything with BIOS 

But it never works. 

 

I dont know what to do....!!!!:smileysad:

‎07-16-2015 06:56 PM

HP Recommended

If you want to turn on your mic you have to do this by OS, it's muted or turn off, both things you can change in sound panel (for Windows).

 

By the way, I'm waiting for another useful advice from HP Experts.

ME: hotkeys Fn+ F8 (mic on/off) and F9/F10 (brightness) don't work

HP Expert: you have to  use the Fn key to make the F1-F12 keys work

ME: Problems are with F8-F10. Keys are working if i use them normally, so they are not broken.

HP Expert:  A sticky substance like sugared tea, coffe or soft drink will cause this sort of thing to happen.

 

 

‎09-15-2015 09:31 AM

HP Recommended

I also have the same issue.  Just started today.  My Fn + F8/F9/F10 works but not Shift + F8/F9/F10.  The other Shift and Fn keys work.  This seems like a super odd problem and also nothing spilled on my laptop. 

 

I can tell the keys are working because my brightness works.  But it isn't sending it to another system. 

 

Anyone ever have any resolution on this?

 

I checked Sticky Keys and it's not enabled. 

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