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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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I have been trying to auto detect my laptop after a motherboard failure. I wiped the original HD that was in my laptop and used it on another laptop. Now I want to put it back.

 

I noticed my serial number and product numbers are different.

 

How do I get them back to what they really are?

17 REPLIES 17
HP Recommended

You don't get back to what it "really" is because it now is "really" whatever motherboard you have in it. The motherboard is the one defining piece of hardware in any machine. Drivers/software for that motherboard is what you will need from now on- not drivers for original with possibly different hardware components on it.

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I bought the same Motherboard from HP, so it should be the same as original correct? That was my thinking at least. But I have been wrong alot, ask my wife. 

 

So the serial numbers are from the motherboard now is that what you are saying? I am a bit confused now.

HP Recommended

If you bought the exact same motherboard from HP it 'should' have same Product number- but Serial number is different for each motherboard. Each piece of hardware has a distinct serial number. For instance if you went to the store and bought 2 hard drives (or any other devices) they would each have their own serial number. Make sense?

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OK I am wondering if the shop I had install it changed MB's on me.

 

How do I find the product number on the actual motherboard.

 

 

I still have the old one. Something is just not making sense. Trying to track down the issue. Thank you for your help!

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I am attaching a picture and wondering if this tells me the motherboard installed?new motherboard.png

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This is the part I ordered. So are they some how different???

 

 

682180-001   In stock   A70M UMA MB

HP Recommended

The info showing points to motherboard for DV6Z 7000 CTO:

 

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=5292556&lc=en&cc=us&dlc=en#Z7_LAI0GH40KG...

 

The Product key on the old motherboard is embedded in BIOS. Only way to retrieve it would be if the motherboard was bootable-as far as I know.

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This is the laptop I have that I bought from HP.

 

http://h10025.www1.hp.com/ewfrf/wc/product?product=5273519&lc=en&cc=us&dlc=en

 

This is what the receipt said as far as the MB I purchased.

 

Part

List Price
(USD)

Defective Core Charge
(USD)

Qty

Total Price
(USD)

682180-001   In stock   A70M UMA MB

 

135.18

0.00

1

135.18

 

 

So the two are not matching up. Is that what is going on??

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Here is a screen shot of what my computer is saying. It say G60 which is my other laptop. I guess I am confused and trying to figure out what went wrong where and how I can fix it. It is running but it just doesnt seem right.

 

 

Laptop computer info.png

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