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‎07-16-2015 09:21 AM

HP Recommended

Yikes. Hope there is something else to try.

‎07-16-2015 01:45 PM

HP Recommended

According to HP, no there's nothing else to try.  Unless you have the file and it's not corrupted, you're out of luck.  If I could just upgrade the OS without losing any files, but Win 7 only allows custom installs and you have to be booted into windows to upgrade.

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