Ralink RT3290 fails to start. (Code 10 shown on device manager)

[Zyphelis]

It just started today while using the browser and then the internet options disappeared. In device manager it says that "this device cannot start" then shows the code 10. I looked on this forum a few times and can't find the right solution.

[EmeraldAvenger]

Welcome @Zyphelis!

I understand that you are having an issue with the Wi-Fi on your HP Pavilion TS 15 Notebook PC and that you have received a Code 10 error in the Device Manager. 

Here is a document for you on the Error Code: 10 in the Device Manager. The document is from Microsoft and it is called This device cannot start" Code 10 error in Device Manager in Windows. 

Have you tried to Restore the BIOS? 

Have you tried to directly connect to the Modem/Router? 

Have you uninstalled the driver in the Device Manager? Please try the following: 

• Go to the Device Manager.
• Expand using the + sign next to Network Adapters.
• Right click on the Network Adapters.
• Click Uninstall.
• Restart the Notebook twice.

Have you tried to Update wireless  network drivers? Please try the following:   

• Go to the Device Manager.
• Expand Network Adapters.
• Right click on the Network Adapter.
• Click Update Software Driver
• Restart the Notebook.  

I would like to provide you with a great document called  Troubleshooting Wireless Networks and Internet. This document has step-by-step troubleshooting instructions (including the ones asked in the questions above)  that should help you resolve the issue you are having with the  Wi-Fi. 

Here is a link to the HP Support Assistant if you need it. Just download and run the application and it will help with the software and drivers on your system that need updating.

You mentioned that you had looked on the forum a few times and could not find the right solution. When we have come to a resolution please click the Accept as Solution button on the post that helped you. This will allow others find the right steps to use if they are experiencing the same issue. 

If you require further assistance, I would be more than happy to continue to help you. Please re-post with the results of the troubleshooting and the answers to the questions above. Could you please provide me with your Model Number (How Do I Find My Model Number or Product Number?) also. 

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Have a great day!