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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-28-2017 02:56 PM

HP Recommended

I get the same error. Tried the recommended fix. Same problem.
Started immnediately after the w10 updays on 5/25/17.

I am using an HP ENVY laptop about 1 year old.

6 REPLIES 6

‎05-28-2017 03:08 PM

HP Recommended

Hi:

 

Try these revised instructions and driver...

 

Open the Windows Control Panel, select Programs and Features, right click the entry for the HP 3D DriveGuard, and select Uninstall.

 

When this has completed, restart the notebook.

 

When you are at the Windows desktop, download and install this version of the HP 3D DriveGuard software at the link below, and restart the PC.

 

http://ftp.hp.com/pub/softpaq/sp78001-78500/sp78033.exe

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‎05-28-2017 04:43 PM

HP Recommended

Already did that. No different.

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‎05-28-2017 05:27 PM

HP Recommended

Sorry that didn't work either.

 

Unfortunately, I don't have any other suggestions for you to try.

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‎05-28-2017 05:45 PM

HP Recommended

What does that program do? What if I just leave it unistalled?

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‎05-28-2017 05:50 PM

HP Recommended

Hmm...I tried it again.
I no longer get the warning, but my computer now asks me if I want to reistall driveguard?
Should I?

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‎05-28-2017 07:06 PM

HP Recommended

You can see if reinstalling the driver I posted will completely work now.

 

This is what the driver/software does...

 

This package provides the HP 3D Driveguard Software (HP ProtectSmart Hard Drive Protection) for supported notebook models that are running a supported operating system. The HP 3D Driveguard Software protects the hard drive by parking the heads if the notebook is accidentally dropped, or is abruptly impacted by another object.

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