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I found older post on the forums, of a user with same issue. Too ( there are more as i see, I can link multiple if you want)

 

https://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/Backlight-bleed/td-p/6375169

 

regards, Rok

3 REPLIES 3
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@Rokowski,

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Please provide the below details -

First Name:

Last name:

Country:

Case Number:

Email address:

Telephone Number:

HP Model number:

HP Product Number:

Product Serial Number:

Description of the issue:

Let me know.

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Dear @Praveenbv,

 

Thanks for your help! I have gathered as much of the information that you requested me to provide later to the personell that contacts me via PM, yet I can't figure out where should i find "case number" that you requested ?

 

Best regards, Rok

HP Recommended

Dear @Praveenbv,

 

it has passed some time since we spoke, but I still haven’t gotten any inbox messages yet. Also , I am still wondering about the case numher and where to locate it.

 

best regards, Rok

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