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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-05-2017 01:21 PM

HP Recommended

MODEL 15-AB041TU

product information is not valid

SYSTEM BOARD (00A) - PRODUCT NAME
SYSTEM BOARD (00A) - PRODUCT CONFIGURATION
SYSTEM BOARD (00A) - PRODUCT SERIAL NUMBER
SYSTEM BOARD (00A) - PRODUCT NUMBER
SYSTEM BOARD (00A) - SYSTEM BOARD CT NUMBER

 

how to solve this problem

3 REPLIES 3

‎04-05-2017 01:55 PM

HP Recommended

Hello @MDJABIR

 

Welcome to the HP Support forum. Thank you for posting.

 

In order to solve the issue, you will need to contact HP Support or bring the PC to authorized HP service center.

HP has created an official article about this problem >> https://support.hp.com/us-en/document/c01443496

 

Please, contact HP. Looks like you might need to get the motherboard re-tatooed or replaced

>> https://support.hp.com/us-en/contact-hp

>> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

 

Hope this works for you.

 

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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‎04-05-2017 02:12 PM

HP Recommended

can u sent me the HPDU file of my laptop....

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‎04-05-2017 09:09 PM

HP Recommended

Hi,

 

No, unfortunately not, I can't . This cannot be resolved by the means of forum.

You need to have your PC serviced

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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