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- Re: how do i go about reporting a agent

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04-05-2017 01:21 PM
MODEL 15-AB041TU
product information is not valid
SYSTEM BOARD (00A) - PRODUCT NAME
SYSTEM BOARD (00A) - PRODUCT CONFIGURATION
SYSTEM BOARD (00A) - PRODUCT SERIAL NUMBER
SYSTEM BOARD (00A) - PRODUCT NUMBER
SYSTEM BOARD (00A) - SYSTEM BOARD CT NUMBER
how to solve this problem
04-05-2017 01:55 PM
Hello @MDJABIR
Welcome to the HP Support forum. Thank you for posting.
In order to solve the issue, you will need to contact HP Support or bring the PC to authorized HP service center.
HP has created an official article about this problem >> https://support.hp.com/us-en/document/c01443496
Please, contact HP. Looks like you might need to get the motherboard re-tatooed or replaced
>> https://support.hp.com/us-en/contact-hp
>> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Hope this works for you.
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
04-05-2017 09:09 PM
Hi,
No, unfortunately not, I can't . This cannot be resolved by the means of forum.
You need to have your PC serviced
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
