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MDJABIR
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Re: how do i go about reporting a agent

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MODEL 15-AB041TU

product information is not valid

SYSTEM BOARD (00A) - PRODUCT NAME
SYSTEM BOARD (00A) - PRODUCT CONFIGURATION
SYSTEM BOARD (00A) - PRODUCT SERIAL NUMBER
SYSTEM BOARD (00A) - PRODUCT NUMBER
SYSTEM BOARD (00A) - SYSTEM BOARD CT NUMBER

 

how to solve this problem

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IT_WinSec
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Hello @MDJABIR

 

Welcome to the HP Support forum. Thank you for posting.

 

In order to solve the issue, you will need to contact HP Support or bring the PC to authorized HP service center.

HP has created an official article about this problem >> https://support.hp.com/us-en/document/c01443496

 

Please, contact HP. Looks like you might need to get the motherboard re-tatooed or replaced

>> https://support.hp.com/us-en/contact-hp

>> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

 

Hope this works for you.

 

>> Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps <<
*** I work for HP *** I express personal opinion only *** HP Expert - volunteer since 2013
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MDJABIR
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can u sent me the HPDU file of my laptop....

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IT_WinSec
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Hi,

 

No, unfortunately not, I can't . This cannot be resolved by the means of forum.

You need to have your PC serviced

>> Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps <<
*** I work for HP *** I express personal opinion only *** HP Expert - volunteer since 2013
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