Recovery image of Stream 14 ?

[artimoto]

I bought HP Stream - 14-z050sa, but It doesn't boot at all after update to Windows10. So I tried to recovery via recovery solution. I found that the recovery partition is faulty after this system update. Is there any method that I can get a recovery image? I don't want to pay for copy of the recovery disk.

Does anybody have a recovery image of Stream 10?

[WAWood]

artimoto

Hello;

Allow me to welcome you to the HP forums!

The Win10 Upgrade is know to corrupt the Recovery partition stored there by the OEM that built the original machine. This pretty much guarantees that no HP Recovery is going to work: http://h30434.www3.hp.com/t5/Desktop-Video-Display-and-Touch/HP-Recovery-Manager-Blocked-After-Windo...

This means that RESET no longer works on your laptop due to your doing the Win10 Upgrade.

So, even if someone actually sent you the recovery image, that wouldn't work because the recovery function gets corrupted as well.

To actually restore your PC to its original condition, you need something known as HP Recovery Media.

And ... you have to purchase that.

[artimoto]

Dear WAWood,

Thank you so much for your speedy reply.

I understand that HP Recovery Media and HP Recovery are two different things, but please tell me If someone have a problem with the hard disc, format the hard disk or something similar happens then he must pay for HP Recovery Media?  You can not use a copy HP Recovery and reinstall Windows from USB flashdrive?
As for me, this policy is completely unfair...

[WAWood]

IF you formatted the drive, then you most likely, even if you did not touch the Recovery partition per se, caused some corruption of the recovery low level information.  And in that case, F11 will not work anymore.

When that happens, your only recourse is to use external media to do the recovery.

Good Luck