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Recovery incomplete error
05-28-2017 10:02 AM

05-28-2017 10:15 AM

Hello @ssvini
Welcome to the HP Support forum.
If the PC was purchased in Dec 2016, it should still be with active warranty. Have you tried contacting HP Support and sending the PC for free repair from HP ?
- Make sure you boot in BIOS (F10) and ensure you load default settings , save changes eventually and restart
- The HDD size of the new HDD should be the same as the original one or bigger . For example, if you initial HDD was with 500 GB capacity , new one must also be 500 GB or bigger (e.g. 750 GB, 1 TB, 2 TB, etc...). Only this way the recovery discs will work
Let me know if this helps.
*** I work for HP *** I express personal opinion only *** HP Expert - Volunteer since 2013
05-28-2017 10:55 AM

I'm sorry the laptop is purchased on October 2014 the warranty is expired after that the hard disc got crashed, I replaced it with new one and tried installing os using original recovery DVDs even tried to set the BIOS to default and read the suggestions from previous posts but nothing helped.
Please help me out in this
05-28-2017 01:16 PM

OK,
How about the HDD ? What size/capacity is your new one ? Original HDD is 500GB, new one must also be 500 or bigger...
With regards to the BIOS, try setting the date to the years you already posted, save, try again and then reset again to default settings.
With regards to the DVD recovery set - where did you obtain them from ? When was that ?
*** I work for HP *** I express personal opinion only *** HP Expert - Volunteer since 2013
05-28-2017 09:43 PM

Thank you very much for the responses, I'll contact you again if the problem persists..
05-29-2017 12:04 PM

I am sorry to hear it is not working as expected again.
Please, check and answer the following questions:
# Do you have all your peripherals disconnected while you are trying to do this (nothing 3rd party should be attached to the PC) ?
# Are the recovery discs the original ones for Windows 8.1 ?
Where did you obtain them from ?
# Have you ever opened your PC ?
Have you ever undergo any hardware change on your PC (other than the HDD change) - for example some cables change, motherboard change, etc ?
Looking forward to your reply.
*** I work for HP *** I express personal opinion only *** HP Expert - Volunteer since 2013

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