• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
From questions to kudos — grow your reputation as a tech expert with HP Support! Click here to sign up.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-24-2017 02:40 PM

HP Recommended

     Hello  Fossette:

 

      Thank you for taking over the work for my problem. You suggested me to do 

the the Recorey of the Reset This  PC.

 

      I have done  Reset this PC  from another path:   start > power > shift + restart > Trouble Shooting

 > Reset this pc >.......   The result is failed.

 

     Is your path way of "Reset this pc" different from what I have done?

 

     The specialist just before you suggested me to do refresh,. Where is the refresh , I did not find that.

 

      Could you help again.                   --- Zhao

‎05-24-2017 03:52 PM

HP Recommended

@Zhao363

 

Hi Zhao,

 

Reset is to restore the computer to its original copy of Windows. 

 

Windows refresh is not to reinstall Windows but only repair the corrupted operating system files. 

 

If you have already reinstalled (reset) your computer then no need to reset it again.

 

Cheers!

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.