08-21-2015 02:45 AM - edited 08-21-2015 03:56 AM
Hi all HP users
I had the same problem as described here with HP ProtectTools Security Manager preventing me from an upgrade to Windows 10 Pro from Windows 7 SP1 on my Probook 5330m, and I was also unable to uninstall the program because of other HP Utilities.
I found this advice on another thread, which solved the problems:
First, I downloaded and installed the freeware CCleaner.
In CCleaner click on Tools, then Uninstall. This will list all the visible and hidden programs in the windows registry.
First try to uninstall HP ProtectTools. it will get to a certain point and tell you you'll need to uninstall something else first, note what it tells you, cancel the HP ProtectTools uninstall. Then go back to the list of programs in CCleaner. Here you can find the programs mentioned in the error message window from the unsuccesfull uninstallation like Embedded Security for HP ProtectTools and Face Recognition for HP ProtectTools and Theft Recovery etc., then uninstall what it told you. Reboot & Repeat until you're able to uninstall HP ProtectTools. Finally I was able to uninstall HP ProtectTools.
And then my upgrade to Windows 10 was succesfull....
My only loss was the fingerprint recognition facility, but Windows kept my codename access.
08-21-2015 03:50 AM
For whom it may concern,
I have been posting this issue because of the problems I have been facing trying to update one of my notebooks, a EliteBook 8560w.
In my other notebook, a EliteBook 8540w, a little bit older than the other one, I had reserved the Windows 10 upgrade and waited for the update to come naturally.
Yesterday in Windows Update, there was a message to shut down the notebook to install an update.
I have done this and it installed Windows 10 Pro. The good thing is that I had installed HP ProtectTools and all the security plug-ins!
09-01-2015 09:39 PM
Been following many threads about this issue.
My fix was to download an uninstaller from: www.advanceduninstaller.com It's free
Follow the basic instructions and you can uninstall the Security Manager and all the other files that are required to be removed first.
I am still in the process of the W10 upgrade, so don't know if I hurt anything yet. However, the fingerprint thing is irrelevant to me, I didn't have it to begin with.
I'll report back about my W10 success.
09-02-2015 02:21 AM
I had the HP ProtectTools in 2 notebooks.
One of those, as I already said in a post, got the Windows 10 upgrade and didn't need to uninstall nothing.
The other one was very problematic. In order to be able to upgrade I had to uninstall everything related to HP ProtecTools, even the Embedded Security. I have disable the pre-boot biometric login in the Bios to avoid problems.
The good thing was that in Windows 10, I have installed the last version of HP Client Security Manager, SoftPaq 68157, and all my biometric loggins for websites were there!
I just had to register my fingerprints in HP Client Security Manager, and from there enable pre-boot.
At the end everything was running smothly.
HP Client Security Manager at: ftp://ftp.hp.com/pub/softpaq/sp68001-68500/sp68157.exe