cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
Highlighted
Level 1
10 7 0 0
Message 1 of 3
3,896
Flag Post

Remove the installation media and restart your computer so that Windows start normally windows 10

HP Recommended
HP Pavilion Notebook
Microsoft Windows 10 (64-bit)
So I got a new hard drive, made a clean install for Windows 10, put it into the computer but when I got to the part where it asks you to choose whether to do a custom install or the upgrade install to keep your date it says the text "The computer started using Windows installation media. Remove the installation media and restart your computer so that Windows start normally. Then, insert the installation media and restart the upgrade. [Do not select Custom (advanced) to perform an upgrade. Custom (advanced) installs a new copy of Windows and deletes your programs and settings.]" I'm not really sure what to do at this point and also whether or not it's possible it would let me do the upgrade with the new hard drive
0 Kudos
2 REPLIES 2
Highlighted
Author
Level 1
10 7 0 0
Message 2 of 3
Flag Post
HP Recommended
Anybody please
0 Kudos
Highlighted
HP Support Agent
HP Support Agent
30,667 30,616 2,531 3,828
Message 3 of 3
Flag Post
HP Recommended

 

@blake2704

Welcome to the HP Forums!

 

I understand you need assistance with booting into the windows and information about the upgrade to win10,

I'll be glad to help you out, however, for an accurate solution I will need more details:

 

What is the product number of your product? Use this link to find it: http://support.hp.com/rs-en/document/c03754824

(Do not share any personal information such as serial number, email ID, phone number or address on a public forum for your safety). 

Have you attempted any steps on your own before posting on the HP Forums?

Which operating system was supplied with the HP computer?

 

Please reply with the details for further assistance.

While you answer my queries, I must let you know that HP Doesn't support in upgrading or downgrading the OS using a retail version of windows, Linux or otherwise.

HP only supports updates.

 

That said, I'm Eager to read your perspective and the information I've asked for.

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

 

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

Riddle_Decipher
I am an HP Employee

0 Kudos
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation