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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-28-2017 04:12 PM

HP Recommended
Product: HP 15-g023cl Notebook PC (ENER
Operating System: Microsoft Windows 10 (32-bit)
My laptop froze on me. I went to restart it and now It Shows the HP Symbol and it says "preparing automatic repair." Then the screen goes to a blank black screen. Is there anything I can do?
12 REPLIES 12

‎03-28-2017 04:18 PM

HP Recommended

Sounds as if the hard drive is dying and will have to be replaced. Immediately after powering on start tapping the esc key. This should open a menu where F2 System Diagnostics is a choice. Tap F2 key and run the tests.

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‎03-28-2017 08:55 PM

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System quick test result

Hard drive short DST check: FAILED
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‎03-28-2017 09:02 PM - edited ‎03-28-2017 09:03 PM

HP Recommended

Short dst:Fail = the hard drive has failed and will need to be replaced. If you are still in warranty HP will replace it. If not a retail 2.5" laptop SATA hard drive can be used. Just be sure to get one of at least equal capacity as the original in order to use HP Recovery Media to install Windows. It can be larger, but not smaller capacity.For instance you have a 500GB hdd so you could use a 750GB hdd but not a 320GB.

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‎03-28-2017 09:36 PM

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I will just you hard drive directly from hp
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‎03-28-2017 09:37 PM

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What about any installed software or stored files on the computer. Salvageable? Forgive me I'm not very computer literate past a common user level and this is my work computer with important stuff.
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‎03-28-2017 09:40 PM

HP Recommended
Am so sorry but all the data will be gone .. the chances of the backingup the files depends upon the mood of the hard drive ,through recovery media you might be able to backup your data such as documents and pictures but thats not guaranteed.. but u can try your luck
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‎03-28-2017 09:42 PM

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Recovery media is the disk or flash drive which contains the operating system of your computer...
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‎03-28-2017 09:43 PM

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Ok last couple of questions. Why the failure? What kinds of things typically cause this? Is it worth buying a new hard drive or just getting a new computer? What's the difference between just getting a hard drive vs getting new laptop?
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‎03-28-2017 09:48 PM

HP Recommended
Thr are tons of reason that can cause thia type issue

Especially, a virus attack or corrupted software

Buying a new computer that depends how old this computer is

The hdd will cost you around $200 and a new computer can cosf you more than $350 if u want to purchase a good computer that will last long
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