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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended
Stream laptop pc
Microsoft Windows 10 (32-bit)
I did a reset on my STREAM laptop, only to restore to factory settings. Now it's saying that it can't compete the reset and when I go to boot it up it loads to the HP screen and then power cycles and just keeps doing it
3 REPLIES 3
HP Recommended

Hello @CatiC

 

Welcome to the HP Support forum. Thank you for posting.

 

 

Could you post your full product model and product number (PN). Here are instructions how to find them > https://support.hp.com/us-en/document/c00033108

Serial number (SN) is not needed.

 

Obviously the reset failed to complete. It could be due to hardware issue or due to software problem (e.g. corrupted recovery partition/image).

 

Could you perform hardware tests (F2) and let me know the results. Here is how to >> https://www.youtube.com/watch?v=6JXUp43ahHA

 

 

Looking forward to your update

 

 

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
HP Recommended
Full product model and product number are: HP Stream Laptop PC Model 11-y020wm Product ID X7V32UA#ABA

I did an extensive system test and everything passed.
HP Recommended

Thank you for the details.

 

Since all hardware tests passed, it means the issue is software related. The recovery process cannot complete for some reason - it might have gotten corrupted due to recent Windows update or something else.

 

I see you PC originally comes with Win 10 preinstalled. You have 2 options now to fix the issue:

 

-1- if the PC is under active warranty, you may contact HP Support and ship the PC to them and ask them to fix it - reinstall Windows. Contact HP support here >> https://support.hp.com/us-en/contact-hp/product/HP-Stream-11-y000-Laptop-PC/12499227/model/12716822

 

or

-2- purchase original HP Recovery media - USB device which you can use to repair the PC, reinstall Windows and restore to factory default condition. If you choose option -2-, here is what you need to do:

-> Visit this URL > https://support.hp.com/us-en/drivers/selfservice/hp-stream-11-y000-laptop-pc/12499227/model/12716822

-> Choose Windows -> Windows 10

-> Scroll down to "Order Recovery Media -CD/DVD/USB" and expand it

-> Follow the on-screen instructions to purchase the recovery USB device. Here are detailed instructions:

>>> http://hp.dezide.com/ts/start.jsp?guide=HPSystemRecovery.net&as=true&section=ccweb&SFS=tdoc&language...

 

Once you receive it home, use to to boot the PC from it and reinstall Windows/complete the recovery to factory condition

 

 

Hope this helps. Let me know how it goes, provide your feedback and post again if you face difficulties.

 

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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