Reset bios password on HP zbook 15

chneijens · ‎02-14-2018

I need to reset the bios password on my HP Zbook 15.

Can you help me out please?

REO51ST · ‎02-14-2018

@chneijens

When asked for the password just hit enter 3 times.

Post any code you receive.

REO

If you need further assistance please start a new post as I no longer will be a part of the HP Support Community.

chneijens · ‎02-14-2018

Hi

No codes are shown.

Just the message "System Locked. Press the power button to restart te system"

REO51ST · ‎02-14-2018

@chneijens

For that model you will need to contact HP in your region and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.

Phone >> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

Chat >> https://support.hp.com/us-en/contact-hp

When talking to the HP rep ask them to escalate your service request.

REO

If you need further assistance please start a new post as I no longer will be a part of the HP Support Community.

aa232323 · ‎06-13-2019

I have the same problem. I phoned contact support, and i am told that they are no longer sending SMC.bin files, but replacing motherboard. Is that true? if so, it is very dissapointing.

Thanks

Note on archived topics.

Reset bios password on HP zbook 15