[SOLVED] Windows 10 - Laptop won't go into sleep mode

[Utisz]

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@BeasTech5000 wrote:

1. Download version 9 or 10 of the Intel Management Engine Interface (MEI) Driver.
2. Navigate HP's Software and Driver Downloads site (http://www8.hp.com/us/en/drivers.html) to find the latest approved driver for your model.  Filter by version, selecting Microsoft Windows 8.1 on the dropdown menu.  Look for the download in the "Driver-Chipset" category.  If an MEI driver with a version number starting in 9 or 10 is listed, download it.  [Version 9.5.24.1790 1.5M (http://ftp.hp.com/pub/softpaq/sp66001-66500/sp66228.exe) will work for most models.]

• If an MEI driver with a version number starting in 9 or 10 is NOT listed, download the appropriate driver directly from Intel (https://downloadcenter.intel.com/search?keyword=intel+management+engine).  [Version 9.5.24.1790 1.5M (https://downloadcenter.intel.com/download/23091/Intel-ME-9-Management-Engine-Driver-for-Intel-NUC) will work for most models.]

1. Download the Windows 10 "Show or Hide Updates" Troubleshooter Package (http://download.microsoft.com/download/F/2/2/F22D5FDB-59CD-4275-8C95-1BE17BF70B21/wushowhide.diagcab).
2. Change the Windows Update Services setting from Automatic (Delayed Start) to Manual.
3. In the Control Panel, select Administrative Tools and open Services.

• Scroll down to Windows Update and double-click it to bring up its properties.
• Click Stop to stop the service from running.
• Change the Startup Type to Manual and click OK.

1. Install version 9 or 10 of the Intel Management Engine Interface (MEI) Driver.  If you receive a dialog warning about replacing a newer version of the software, accept it.
2. NOTE: You do NOT need to uninstall version 11 before installing version 9 or 10.  The presence of some version of the driver is required in order to "upgrade" (or in this case downgrade) it.
3. Run the Windows 10 "Show or Hide Updates" Troubleshooter Package and hide updates to the Intel Management Engine Interface (MEI) Driver.  (Doing so will block your system from automatically reinstalling or showing updates for version 11 of the driver.)
4. Change the Windows Update Services setting from Manual back to Automatic (Delayed Start).
5. Restart your computer.
6. Rejoice!  You can finally sleep and shut down again. 

but do i need to run services again because i stopped it and see no point changing manual to automatic without running it.

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I am sorry but this is not the fix to the problem. It may be a temporary patch that is helping some people. I have the same Sleep mode issues but mine has improved from 100% failure to one in ten. My computer does not freeze up instead it shuts down.

Not the end of the world for me, just aggravating as I don't understand why.

So why am I saying that the solution proposed is not the fix.

@because I have an older HP Envy with an Intel(R) Core(TM) i7 820Q CPU @ 1,73FHz

My computer does not support the Intel Management Engine Interface (MEI) It is not in my device Manager under System Devices, I went to the HP website and tried to download and install it, it said my device did not support it.

So it can not be the root cause of the problem. Not if computers that do not have the capability still have the same issue.

[Awatatah]

Disabeling "Intel Virtualization Technology" also did not work..... It worked everytime I attempted sleep mode until the machine was shutdown and booted back up. Now I'm back to 100% failure rate..

This has to be an OS bug. The only thing I haven't done yet is check the event logs. Next on my list.

[DanG82]

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@Utisz wrote:

I am sorry but this is not the fix to the problem. It may be a temporary patch that is helping some people. I have the same Sleep mode issues but mine has improved from 100% failure to one in ten. My computer does not freeze up instead it shuts down.

Not the end of the world for me, just aggravating as I don't understand why.

So why am I saying that the solution proposed is not the fix.

@because I have an older HP Envy with an Intel(R) Core(TM) i7 820Q CPU @ 1,73FHz

My computer does not support the Intel Management Engine Interface (MEI) It is not in my device Manager under System Devices, I went to the HP website and tried to download and install it, it said my device did not support it.

So it can not be the root cause of the problem. Not if computers that do not have the capability still have the same issue.

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Sorry to hear that fix didn't work for you...  It's done the trick for the vast majority of Envy and Pavilion users on these forums, but it sounds like you may have an earlier model with a less common configuration.

Keep in mind there can be more than one "root cause."  There are literally thousands of different hardware and software configurations out there, and certainly more than one of them could be causing the same issue upon upgrade to Windows 10.

That fix definitely is not a "temporary patch" for those who've used it successfully though...  Many posters here (self included) who've been able to roll back their MEI driver and block its auto-update have gone weeks at this point without ever experiencing the issue again.

Hopefully HP or Windows comes out with an update soon that solves the problem for your model!  Keep us posted.

[Awatatah]

My issue was resolved via resolution here  Sleep and Shutdown issues after upgrading to Windows 10 as mentioned above by BeasTech5000.

Although  I did have to disable Hibernation or else my PC would sleep at random times (not as stated in the power settings) and when shutdown, the PC would boot randomly on it's own.

HP Envy x360 / i7 / 8GB RAM / 1TB HDD/ Intell 4400 integrated graphics

[TobyK]

 What is the MEI driver?  Sorry for my ignorance, but if you could help me out with that, I would appreciate.  The fix itself sounds good, I just need to know where to start looking.  Thanks in advance.

[DanG82]

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@TobyK wrote:

 What is the MEI driver?  Sorry for my ignorance, but if you could help me out with that, I would appreciate.  The fix itself sounds good, I just need to know where to start looking.  Thanks in advance.

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MEI stands for "Management Engine Interface."  The driver essentially helps your computer's chipset with certain functions.  I'm not going to pretend to understand what all those functions actually are, but you don't really need to know in order to apply the fix.  😉

Check in Device Manager under System Devices to see what version of the Intel MEI driver you have installed on your device.  If it's v11, that's likely what's causing the problem, and you can resolve it by following these steps:

http://h30434.www3.hp.com/t5/Notebook-Operating-Systems-and-Software/How-to-Resolve-Post-Windows-10-...

Good luck!  🙂

[Awatatah]

WHAT IS IMEI??

Let's see if I can break it down in a quick understandable  summary.

Basically, IMEI is an interface that uses the Intel ME hardware features to enable an interaction between high- and low-level hardware systems in a system.

In layman terms:

Intel platforms include little chips on the system board that include firmware ( a programmed set of instructions and rules) that allows and can perform multiple functions. It is a tool used so that the hardware can be manipulated by the operating system (communication between the operating system and the actual components of the system board).

This IMEI driver allows that communication and manipulation to be able to take place. Example: Sleep, hibernation, wake tasks, wake on LAN, etc.

I hope this help you understand a little more of what the Intel Management Engine Interface driver is used for.

[Awatatah]

WHAT IS IMEI??

Let's see if I can break it down in a quick understandable  summary.

Basically, IMEI is an interface that uses the Intel ME hardware features to enable an interaction between high- and low-level hardware systems in a system.

In layman terms:

Intel platforms include little chips on the system board that include firmware ( a programmed set of instructions and rules) that allows and can perform multiple functions. It is a tool used so that the hardware can be manipulated by the operating system (communication between the operating system and the actual components of the system board).

This IMEI driver allows that communication and manipulation to be able to take place. Example: Sleep, hibernation, wake tasks, wake on LAN, etc.

I hope this help you understand a little more of what the Intel Management Engine Interface driver is used for.

[TobyK]

I'm cautiously optimistic.  I downloaded the MEI driver and I can actually shut down the computer normally.  Some steps in the installation weren't executed it appears, but all seems well for now.  I found a new driver for my touchpad and installed that as well, but that didn't work (but that's another story).

[Awatatah]

I actually had issues installing the earlier version on the driver. Windows wouldn't let me uninstall the v11 driver. I would error out. I had to restore to an earlier point in time THEN uninstall the driver and install the v9 driver. After that point, sleep mode starting working again. But it would wake on its own. Even when shutdown. I disabled hibernation and "Allow wake timers" in the advanced power settings.