[SOLVED] Windows 10 - Laptop won't go into sleep mode

[jc93]

o, I did it. I reverted back to Win 8.1 but unfortunately there were a few problems with doing this, so I had to refresh my laptop. This made me lose my programs, so I saw that had been removed and it's all on this list. (I blocked out the first one because I'm embarrassed to show you all, haha). I'm a bit concerned with the Intel programs being removed, do I need those? And is there anything on this list that I need? Or, since they've been removed, will Win 10 work for my laptop if I upgrade back to it?

I'm not brilliant when it comes to computers, and I know it's a little off topic, but I'd greatly appreciate any help or advice.

[Sibu16]

UPDATE:

For users who dont fing Intel Rapid Storage, in their services, but have installed all other Intel drivers like Intel HD GMA, Intel Chipset, may face this problem of shut down. Because for user, who haven't installed Rapid Storage Driver, you have an older version of SATA AHCI driver. You can check it in Device Manager, "IDE ATA/ATAPI Controllers". It will show you the version which dated somewhere around 2006, which seems to be incompatible when the other drivers of Intel installed are the latest. For some users, updating that to the latest Intel Rapid Storage controller driver of their corresponding device, fixes the problem.
In case, after installing it doesn't solve the problem, then, probably Intel needs to update that driver, but for the time being, don't uninstall it, rather disable its services, and check whether its working or not.

Well I was facing problem as I haven't installed that driver at all. Now Installed it and after installing it, installed some apps like itunes, and the whole Visuall C++ redist package from 2005 till 2013. Waited for 30 minutes and did a restart, it looked fine to me.

Well I shall report after running my laptop for atleast 2 hours. Till then, this seems to be a workaround for me.

UPDATE:  The above step failed for me after doing a restart after 50 minutes. We need some othet workaround

[colorlesss]

I updated BIOS then I installed win10 with iso file&usb
the problem was solved I also checked it out using "powercfg /energy" in cmd
it showed me "S3 Sleep Supported true" which means it works

Platform Power Management Capabilities:Supported Sleep States
Sleep states allow the computer to enter low-power modes after a period of inactivity. The S3 sleep state is the default sleep state for Windows platforms. The S3 sleep state consumes only enough power to preserve memory contents and allow the computer to resume working quickly. Very few platforms support the S1 or S2 Sleep states.
S1 Sleep Supported false
S2 Sleep Supported false
S3 Sleep Supported true
S4 Sleep Supported true

**bleep** great solution Sat3rn thank you

[DanG82]

Question for those with this issue: Do you have any devices connected to your USB ports when you shut down/sleep?

I ask because I generally have a couple devices I always keep connected, but I disconnected them yesterday and my computer successfully shut down twice in a row even after a decent amount of use.

Probably just a coincidence (I'm not counting on anything at this point), but figured it was worth exploring at least...

[re4med]

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@DanG82 wrote:

Question for those with this issue: Do you have any devices connected to your USB ports when you shut down/sleep?

I ask because I generally have a couple devices I always keep connected, but I disconnected them yesterday and my computer successfully shut down twice in a row even after a decent amount of use.

Probably just a coincidence (I'm not counting on anything at this point), but figured it was worth exploring at least...

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I usually have a USB receiver for an external mouse connected.  I have never tried it but will...

[Sibu16]

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@DanG82 wrote:

Question for those with this issue: Do you have any devices connected to your USB ports when you shut down/sleep?

I ask because I generally have a couple devices I always keep connected, but I disconnected them yesterday and my computer successfully shut down twice in a row even after a decent amount of use.

Probably just a coincidence (I'm not counting on anything at this point), but figured it was worth exploring at least...

---

No, I used to face this problem even when no devices are connected to any USB ports. I suppose, this is a problem of AHCI drivers. The older versions looks to be incompatible with Intel's latest GMAs. Hence you need to update your AHCI drivers. For intel users, they can install Intel Rapid Storage Technology driver. For some models, these drivers need to be reworked, so for them, the solution seems to keep its services disabled, but without uninstalling them. If the drivers are alright, then just installing the driver seems to fix the issue for many.

[bLizZaRd_95]

Yes I did that a couple of days ago, it worked for a while and then the issue recurs. Although I saw that gdi+ was blocking the hut down later, so I am looking into all the programs that use the graphics interface. However, the information is very limited since Microsoft hasn't revealed much about Windows 10 functionality

[bLizZaRd_95]

*forgot to add, "I tried removing the USB and shuttingdown. " to the last post

[DanG82]

Yep, I figured the issue couldn't possibly be that simple.

It's going to take weeks of successful sleeps/shutdowns before I'm remotely convinced the issue is resolved... which it clearly is not at this point!!

[re4med]

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@colorlesss wrote:

I updated BIOS then I installed win10 with iso file&usb
the problem was solved I also checked it out using "powercfg /energy" in cmd
it showed me "S3 Sleep Supported true" which means it works

Platform Power Management Capabilities:Supported Sleep States
Sleep states allow the computer to enter low-power modes after a period of inactivity. The S3 sleep state is the default sleep state for Windows platforms. The S3 sleep state consumes only enough power to preserve memory contents and allow the computer to resume working quickly. Very few platforms support the S1 or S2 Sleep states.
S1 Sleep Supported false
S2 Sleep Supported false
S3 Sleep Supported true
S4 Sleep Supported true

**bleep** great solution Sat3rn thank you

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Two varibables there...

One, the ISO installation

Two, the BIOS update

Now --you tell me, which one of those fixed it? Did you run your system for a matter of hours?  Again, I still fail to see the need to REVERT and INSTALL from ISO.  Since I have upgraded enough laptops both ways, including one with the same Intel Chipset, I remain unconvinced that the ISO is the answer or REVERTING - ISO UPGRADE is the answer.