[SOLVED] Windows 10 - Laptop won't go into sleep mode

[re4med]

"Now --you tell me, which one of those fixed it? Did you run your system for a matter of hours?  Again, I still fail to see the need to REVERT and INSTALL from ISO.  Since I have upgraded enough laptops both ways, including one with the same Intel Chipset, I remain unconvinced that the ISO is the answer or REVERTING - ISO UPGRADE is the answer.

in my case it would not fix without BIOS update"

RIGHT!  My point exactly.  The ISO is irrelevant to the upgrade success.  This has been my contention all along. 

[space_ghost]

I did this as well. A few hours ago.. I tried putting it to sleep after using it for a while. It didn't work. Also mine won't shut down. The lap top will stay on untilt he battery dies, or if it's plugged in, I have to force shut down which I'm sure is great for the computer.

[re4med]

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@space_ghost wrote:

I did this as well. A few hours ago.. I tried putting it to sleep after using it for a while. It didn't work. Also mine won't shut down. The lap top will stay on untilt he battery dies, or if it's plugged in, I have to force shut down which I'm sure is great for the computer.

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I am online with an HP tech AGAIN right this minute.  I am about to well..you know...give him a hard time. 

[space_ghost]

Ok, I just tried something that seems to have possibly fixed my issue of turning off and at the same time fixed the sleep issue. 

Step 1: Power Options on the control panel

Step 2:  I clicked "Choose what the power button does" on the side of the power options window.

Step 3: Clicked on the "Change settings that are currently unavailable"

Step 4: I unchecked the box labled "Turn on fast start up (recommended)"

Step 5: Saved changes

Step 6: I reset my computer

I have reset the computer. I used the sleep button. I have put it to sleep using the power button as well as by closing the lid. So far so good. I will update if anything changes. I hope it continues to work.

[bLizZaRd_95]

Sibu16. Idk how you came to the conclusion that Windows 10 is using separate drivers. Hp themselves told me that 8.1 and 10 are using the same drivers, in fact that's why when I suggested to update bios l specified that change the version on the website to 8.1 and then download drivers

[re4med]

Transcript of my chat with the tech....

1:39 PM Support session established with XAVIER JOHN.

1:39 PM XAVIER JOHN: Welcome to HP Customer Support & Services for notebook support. My name is Xavier and I will be your technical support specialist today.

NOTE: For security reasons, Please don’t send credit card information via chat. If I need that information from you later, I will link you to a separate, secure, HP web page to provide your credit card details.
1:39 PM XAVIER JOHN: Hello. How are you doing today?
1:41 PM William Hill: Hello
1:41 PM William Hill: I know you all are aware that there is a SERIOUS issue with certain HP laptops and the inability to SLEEP etc...
1:42 PM William Hill: What I want to know is WHERE are you guys on this issue?
1:42 PM William Hill: Because this is getting BEYOND ridiculous...
1:43 PM William Hill: One of your customers on one of the forums states: Also I am more then disappointed at MS and HP for the unprofessional way they are dealing with this issue. This is a very fundamental problem affecting untold numbers of laptops. My computer has been broken now for three weeks with no feedback from HP or MS. While it may be hard for me to get away from the Windows operating system I can assure HP that I will never buy another of their products. Not that one person matters.
1:43 PM XAVIER JOHN: I do apologize for all the inconvenience caused in this regard, I hereby take the ownership of the issue and will definitely try to answer your entire query to the best of my abilities.
1:43 PM William Hill: ...and as a custoemr that owns THREE HP computers and ONE HP printer I concur with this comment.
1:44 PM William Hill: We have upgraded my BIOS and have tried other things but nothing seems to get to the root of the problem.
1:44 PM William Hill: ...and the problem ALWAYS shows up after the computer has been running for a period of time
1:45 PM William Hill: For instance...if I were to reboot and log-in and immediately put the laptop to SLEEP it would work
1:45 PM William Hill: BUT if I used it for a period of time...it will not
1:45 PM XAVIER JOHN: If this is the same system you are having trouble with, I would like to view your computer and even take remote control of it to try and fix the issue. You will be able to see all of the actions that I take. Are you okay with allowing me to do this?
1:45 PM William Hill: This is the prevailing opinion of MOST on the forum in which NO ONE from HP bothers to comment
1:46 PM William Hill: Before you take control what are you thinking of doing
1:46 PM William Hill: FYI --- I manage 18 workstations at a small school and am extremely proficient with all things Windows
1:47 PM William Hill: I have also successfully upgraded 4 other computers here at work
1:48 PM William Hill: none HP
1:49 PM XAVIER JOHN: At the moment the issue that you are facing is it with HP computer?
1:50 PM William Hill: yes -- like thousands of others. Surely you are aware of this
1:51 PM XAVIER JOHN: I understand your are not happy with the issues that you are facing after upgrading to windows 10 however if you want we can raise your concern to our case manager.
1:52 PM William Hill: Fine. Do that. I have also contacted the VP of Operations. This issue is insufferable. I have a warranty through Sept 2016 and I am about to act on my options.
1:52 PM William Hill: ...and if you think I am beiong terse you should read the comments of your customers on the forums.
1:52 PM XAVIER JOHN: Information Required for Escalation/ETM.
Phone :
Alt Phone :
Best time to callback :
Time zone :

1:53 PM William Hill: Phone xxx-xxx-xxxx / Call any time / No alternate number
1:53 PM William Hill: I need to hear from someone or I will be taking this to the next level.
1:54 PM William Hill: and I am utterly disgusted with HP. My business, which my company is invested with will never do business with you again as long as I am able to draw breath.
1:54 PM XAVIER JOHN: Do not worry we will try my best to help you out in resolving your issues . We will work together and make sure that your computer works fine.
1:54 PM XAVIER JOHN: Try our best*
1:54 PM William Hill: Right. I keep hearing that
1:54 PM William Hill: 3 weeks later...
1:54 PM William Hill: Anyhow -- get someone to call me.
1:54 PM William Hill: My patience has run out.

[re4med]

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@space_ghost wrote:

Ok, I just tried something that seems to have possibly fixed my issue of turning off and at the same time fixed the sleep issue. 

Step 1: Power Options on the control panel

Step 2:  I clicked "Choose what the power button does" on the side of the power options window.

Step 3: Clicked on the "Change settings that are currently unavailable"

Step 4: I unchecked the box labled "Turn on fast start up (recommended)"

Step 5: Saved changes

Step 6: I reset my computer

I have reset the computer. I used the sleep button. I have put it to sleep using the power button as well as by closing the lid. So far so good. I will update if anything changes. I hope it continues to work.

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I hate to be the negative guy in the group BUT it probably WILL NOT work.  Give your computer a few hours...try again.  It always works AFTER a reboot if you immediately test.  It never works after you have used your computer for a period of time. 

[Luke_Duckwalker]

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@re4med wrote:

Transcript of my chat with the tech....

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I've read that many of you have had an online chat with the tech support. How can I get there? The only information that I found is the support call center, which was not very helpful...

[Sibu16]

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@bLizZaRd_95 wrote:
Sibu16. Idk how you came to the conclusion that Windows 10 is using separate drivers. Hp themselves told me that 8.1 and 10 are using the same drivers, in fact that's why when I suggested to update bios l specified that change the version on the website to 8.1 and then download drivers

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this is because I myself have tried to install windows 8.1 Intel HP drivers on my windows 10 when i got the following messege

To be more precise, it shows:

[horizon-uk]

Resorting to leaving the PC on i know thats not good but hey ho Surface Pro 4 in October bye bye HP never again wil your products venture into my home.