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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-16-2017 08:50 AM

HP Recommended
Product: HP Spectre x360 Convertible 13
Operating System: Microsoft Windows 10 (64-bit)

It was ok until yesterday (dunno what can go wrong suddenly in 1 day) .... this is my 5th day of using my spectre x360.

 

I am working in an air conditioned class room. I saw my battery level 76% when I started my lappy and I was like cool dont need the charger. But then in the middle of the class it shows a message of 10% battery please plug in and its within 2 hrs. I had my jaw drops. (was just working on my website and that too not continuously). I was worried and touch my lappy to know it was supper hot. NOt exagerating but i couldnt touch and hold my hand between F1 to F5 keys even for a few seconds also the air coming out of the vent was supper hot (again i am in AC classroom with cool atmosphere).

 

Checked on hp support . BIOS upgrade is reccomended so I did update to the lastest from hp.com/drivers. Dint solve the issue the fan is on continuously and it starts throwing hot air the moment I turn on the lappy. I mean like it has just started what is the reason you getting so hot.

 

Severely disappointed, din't buy such an expensive product for such battery back up and severe heating problems.
Though I have trust in HP care and support and hope I get the solution.

1 REPLY 1

‎04-17-2017 06:57 AM - edited ‎04-17-2017 07:05 AM

HP Recommended

Hey there! @VISHWAM, Thanks for stopping by HP forums!

 

I understand your laptop is getting overheated and battery drains rapidly.

 

Don't worry I will try to help you out.

 

Did you make any software or hardware changes on your PC?

 

Have you installed any software on your PC after which the laptop started to overheat?

 

Please provide the product number of your PC to assist you better.

 

As you mentioned even after updating the BIOS the issue still persists.

 

Please run a system diagnostics test on your PC and let me know the results.

 

Refer this article to know how to run system diagnostics on your PC.

 

Also, As you mentioned the battery on your PC drains quickly. 

 

Boot into BIOS and disable USB charging and check if it helps.

 

To boot into BIOS turn on your PC keep tapping the F10 key you will boot into BIOS.

 

Under system configuration select USB charging and select disable.

 

Press F10 to save changes and exit.

 

 

 

Hope to hear from you soon!

Take Care! 🙂

 

 

A4Apollo
I am an HP Employee

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