Shutdown issue

[aadithyankr]

Well now the problem is when i play games connected to accept when the battery charging the laptop automatically shuts off and does not work for 2 Min then when i turn it on its working fine untill i play a game then it again happens...!!
And when i remove the battery and connect the laptop in AC directly and play games the laptop works just fine..!!
What's the problem here battery or anything else??

[aadithyankr]

*Connected to AC

[Jeet_singh · Accepted solution]

Hi @aadithyankr,

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.

As I understand the computer shuts down automatically when playing games. Don't worry, though, as I have a few suggestions which should help to resolve this issue,

To provide you with an accurate solution, I'll need a few more details:

What type of game are you playing? Is it from the computer, CD or online

Have you performed any changes on the PC before the issue started?

Have you tried performing updates?

In the meantime, let's try these steps here:

* In Windows, search for and open View advanced system settings.

* In the Advanced tab, under Startup and Recovery, click Settings.

* Under System Failure, remove the check mark next to automatically restart, and then click OK.

* Restart the computer to apply the change.

* The computer no longer restarts automatically when a blue screen error occurs.

For more details: click here

You could also try to perform a Bios update and Chipset drivers from our support website.

Next thing, I would suggest here is to run the System diagnostics test as well as an extensive test on the Hard drive and Memory from F2(Please remember to capture the failure ID for further assistance).

Please respond to this post with the result of your troubleshooting. I look forward to hearing from you. 

If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.

If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.

And I Hope you have a good day, Ahead.

Regards,

[aadithyankr]

I tried bios and extensive check it was all good now I'm gonna try the first thing u jz said abt the chngs in settings and I'll soon let you know

[aadithyankr]

And i don't get a blue screen it just goes off just off like that and this is my new laptop not even a month old

[Jeet_singh]

Hi @aadithyankr,

Thank you for replying,

I appreciate your time and efforts,

As I understand the computer shuts down only when playing games and you have already tried updating the bios and running the test and still seems to have the same issue.

Just wanted to check if the computer shuts down or does it restarts automatically. 

Link: HP PCs - The Computer Restarts Unexpectedly (Windows 10, 😎

Update the drivers from HP Support Assistant.

Please perform the other steps suggested in the previous post and get back to us with the results of the troubleshooting for further assistance.

If the information I've provided was helpful,

give us some reinforcement by clicking the solution and kudos buttons,

that'll help us and others see that we've got the answers!

Good Luck.

[aadithyankr]

I updated my bios and all are clearly done jz now i tried changing in settings abt automatically restart option in system settings and i tried playing games till now no issues thanks a lot bro

[Jeet_singh]

Hi @aadithyankr,

Thank you for replying,

I'm glad to hear you got it working. I would suggest you keep the computer under observation and check how it goes. Should you need any assistance. Please don't hesitate to reach out to us again.

Thanks for taking the time to let the community know about the solution

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉

Take care now and do have a fabulous week ahead. 🙂

Regards,