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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎10-27-2014 03:07 PM

HP Recommended

Yes my elite book 840 G1 is also experiencing the hibernate issue.  It reverts to needing to be reboot.  My laptop is only 3 weeks old.  Not bad for £2k.  Issues already.  I purchased it so the start up time or hibnerate would be very short - ie similar to my mac air.   Why you dont get these issues on Apple products - we know very well.   I'd like the issue solved.

‎11-20-2014 11:58 AM

HP Recommended

We are seeing this issue pop up in a corporate environment. Is there a fix available as the BIOS update does not repair this issue?

 

Would this doc refer to the issues we are seeing: http://h10032.www1.hp.com/ctg/Manual/c03453264.pdf

‎11-23-2014 04:03 AM

HP Recommended

Current bios version (probook 840 G1) is 1.20 rev.A and has this ussue according to HP support.

HP should be working on a bios uodate to solve this issue - I was told by support.

 

Happens from time to time - and my only fix so far when the bios rapport this error is the remove and re-attach the battery.

 

Regards

Robert

 

‎11-18-2015 11:58 PM

HP Recommended
Hi rum999,

I have the same white screen that you have: BIOS Identity Data Manual Recovery. Were you able to find a solution?

‎07-28-2017 03:42 AM

HP Recommended
That link requires a computer or laptop and I can't even use mine

‎10-20-2017 10:51 AM

HP Recommended
Hi, I used the latest BIOS, but it did not work Does the company provide any kind of support for this problem?
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