Solution for IntcAzAudAddService Event 258 errors on laptops with Realtek Audio

[Mike4Online]

I found an older thread in this forum that mentioned these Event 258 errors for the IntcAzAudAddService, and wanted to post a solution for these SYSTEM Event Log errors and accompanying lack of audio or video playback.  Note: the old thread was closed so I'm opening this new one. 

A solution (for Windows 10/11):

• Run Device Manager
• Expand the Sound, video and game controllers item
• Right-click Realtek Audio and choose Properties
• Click the Driver tab
• Click the Uninstall Device button.  At the warning screen DO NOT check the "Delete driver from this device" option.  Leave the option unchecked, then proceed with the Uninstall.
• The Realtek Audio device should no longer appear in Device Manager under Sound, video and game controllers.
• From Device Manager's menu system, go to Action > Scan for hardware changes.  Windows should detect the driverless Realtek Audio device and automatically reinstall the proper driver.

In my case I did not need a new driver, i just needed to uninstall the driver and then reinstall it per the procedure, above.

[Server_Admin]

Hi mike4Online,

Somehow the issue still persists:

Event Logged:

Log Name: Microsoft-Windows-Kernel-PnP/Configuration
Source: Microsoft-Windows-Kernel-PnP
Date: 5/09/2023 10:59:13 AM
Event ID: 411
Task Category: None
Level: Error
Keywords:
User: SYSTEM
Computer: LaptopAdmin123
Description:
Device INTELAUDIO\FUNC_01&VEN_10EC&DEV_0245&SUBSYS_103C8AD1&REV_1000\5&367cb1fb&0&0001 had a problem starting.

Driver Name: oem25.inf
Class Guid: {4d36e96c-e325-11ce-bfc1-08002be10318}
Service: IntcAzAudAddService
Lower Filters:
Upper Filters:
Problem: 0x0
Problem Status: 0xC00000E5

Windows Audio service failed to start, hence the below Event is logged:

Log Name: Application
Source: Application Error
Date: 5/09/2023 11:23:28 AM
Event ID: 1000
Task Category: Application Crashing Events
Level: Error
Keywords:
User: LOCAL SERVICE
Computer: LaptopAdmin123
Description:
Faulting application name: svchost.exe_Audiosrv, version: 10.0.22621.1, time stamp: 0x6dc5c2a5
Faulting module name: audiosrv.dll, version: 10.0.22621.1778, time stamp: 0x9cfd41eb
Exception code: 0xc0000005
Fault offset: 0x0000000000062d11
Faulting process id: 0x0x3D8C
Faulting application start time: 0x0x1D9DF97925DF530
Faulting application path: C:\WINDOWS\System32\svchost.exe
Faulting module path: c:\windows\system32\audiosrv.dll
Report Id: bec94214-1708-4d5a-a956-37df554c2446
Faulting package full name:
Faulting package-relative application ID:

This is the driver properties after following the procedure you've suggested.

I have installed the driver from: https://ftp.hp.com/pub/softpaq/sp148501-149000/sp148533.exe