cancel
Showing results for 
Search instead for 
Did you mean: 
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
ct_support
Level 1
8 5 0 2
Message 1 of 6
488
Flag Post

Spectre 360 will not charge

HP Recommended
Spectre x360
Microsoft Windows 10 (64-bit)

I've got two Spectre x360 laptops which have both apparently suffered some sort of power supply failure and of course they are out of warranty.

 

I've seen several other threads of users experiencing the same issue with the same products and wanted to know if this is something HP is willing to fix even though the warranty has expired since this appears to be a manufacturing defect or if I will have to replace the machines.

0 Kudos
5 REPLIES 5
ichi730
Level 9
1,170 1,167 70 153
Message 2 of 6
Flag Post
HP Recommended

@ct_support wrote:

I've got two Spectre x360 laptops which have both apparently suffered some sort of power supply failure and of course they are out of warranty.

 

I've seen several other threads of users experiencing the same issue with the same products and wanted to know if this is something HP is willing to fix even though the warranty has expired since this appears to be a manufacturing defect or if I will have to replace the machines.


Hi,

 

I think it depends. When you hover your mouse cursor to the battery icon. Whats does it gives you? "Plug in not charging?"

 

Regards

ichi

"Education costs money; so does Ignorance"

If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!


0 Kudos
ct_support
Author
Level 1
8 5 0 2
Message 3 of 6
Flag Post
HP Recommended

The batteries are dead so I'm unable to power them on. When I plug them in I don't get any indicator lights that they are charging.

0 Kudos
ichi730
Level 9
1,170 1,167 70 153
Message 4 of 6
Flag Post
HP Recommended

@ct_support wrote:

The batteries are dead so I'm unable to power them on. When I plug them in I don't get any indicator lights that they are charging.


Hi,

 

Have you tried using different chargers? You could still call hp regardless if your out of warranty. Heres the number for out of warranty cases 866-724-8600​​

 

Regards

ichi

"Education costs money; so does Ignorance"

If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!


0 Kudos
ct_support
Author
Level 1
8 5 0 2
Message 5 of 6
Flag Post
HP Recommended

Yes, I've tried multiple chargers and none have worked.

 

I'll try giving them a call.

 

Thank you for the number.

0 Kudos
ct_support
Author
Level 1
8 5 0 2
Message 6 of 6
Flag Post
HP Recommended

I contacted the support line and was told I would need to pay approximately $750 to repair the fauly units (there are three now having the issue). 

 

That's essentially the same as replacing the entire unit so I'll be doing that with a non-HP product.

 

Thank you for your assistance.

0 Kudos
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation