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Reagfree
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Spectre burn

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Spectre 360
My wife's Spectre 360 started smelling like smoke after being plugged in for a couple of minutes she unplugged it right away it will still power on but were afraid to plug it back in it still smells very badly of smoke in the vents especially near the power supply. I've noticed that this problem is common with this computer. What can I do to get this fixed the original warranty that we purchased has expired but I have noticed that HP has fix this for people in the past. This is a very dangerous fire hazard had we plugged it in and left. Anything that you could do is much appreciated.
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rick-s
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I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

I work on behalf of HP.
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Reagfree
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Thanks rick-s, I will be waiting to hear from HP rep.
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DougH1
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I recently experienced what what sounds like the same problem. As my wife was using our Spectre x360 13, she heard a small pop and then smelled and saw smoke coming out of the bottem vent of the computer. The computer immediately turned off and we were not able to get it to power back on.  I then removed the back cover on the computer and discovered that a couple components on the system board had melted. This is expecially concerning since the the failure was hot enough to melt adjacent material within the enclosure and char the metal cover. 

I am aware that my computer is not under warrenty but this appears to be larger problem. After a little research, it sounds like this is a relatively common issue with this particular system board. Furthermore, it isn't a component that should wear out or should have a limited life.  Instead, my guess is that it was a design flaw, manufacturing defect, or a poor quailty/bad batch of electronic components. 

Does HP have a response to this particular issue and/or are they willing to offer repairs beyond the warrenty window? 

 

rick-s
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@DougH1

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

I work on behalf of HP.
Reagfree
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Rick-s, I haven't heard anything in a month on this issue. Do you know how i can check on progress? All I have gotten so far is people forwarding the issue to someone else.
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WYP1
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Any updates on this? I have the same issue and after opening the back, it's the same spot that has burned as the people that replied in this closed topic:

 

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-Spectre-X360-motherboard-bu...

 

WhatsApp Image 2018-02-11 at 23.35.30.jpeg

It's out of warranty but it's still sad to see that so many people have the same problem.

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Cheron-Z
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@WYP1

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

I work on behalf of HP
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GB88
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I have the exact same issue in the exact same place on the exact same product. My burn mark looks like it is one inch to the right of that picture. This is incredibly dangerous. I am thankful that this didn't happen on our flight tomorrow, but incredibly disappointed that such an expensive product could have such a dangerous flaw. How did you all resolve your issue?
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Reagfree
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My issue got forwarded a few times and finally ended up with health and safety. They ended up sending me a box to send my unit in and they have it now. It has only been a few days so I don't have a definite outcome yet. It sounds like they're going to fix it for me as a safety issue. Good luck, it takes a while.
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