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12-20-2017 08:04 PM
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Accepted Solutions
12-20-2017 08:19 PM
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
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12-20-2017 08:19 PM
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.
12-30-2017 12:04 AM
I recently experienced what what sounds like the same problem. As my wife was using our Spectre x360 13, she heard a small pop and then smelled and saw smoke coming out of the bottem vent of the computer. The computer immediately turned off and we were not able to get it to power back on. I then removed the back cover on the computer and discovered that a couple components on the system board had melted. This is expecially concerning since the the failure was hot enough to melt adjacent material within the enclosure and char the metal cover.
I am aware that my computer is not under warrenty but this appears to be larger problem. After a little research, it sounds like this is a relatively common issue with this particular system board. Furthermore, it isn't a component that should wear out or should have a limited life. Instead, my guess is that it was a design flaw, manufacturing defect, or a poor quailty/bad batch of electronic components.
Does HP have a response to this particular issue and/or are they willing to offer repairs beyond the warrenty window?
12-30-2017 10:27 AM
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.
02-11-2018 03:55 PM
Any updates on this? I have the same issue and after opening the back, it's the same spot that has burned as the people that replied in this closed topic:
It's out of warranty but it's still sad to see that so many people have the same problem.
02-11-2018 05:16 PM
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.
02-25-2018 09:37 PM
02-26-2018 09:32 AM
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